SummaryThe Transformation Senior Manager supports the Director as an individual contributor in operationalizing and governing the testing transformation strategy across Testing Services. This role is responsible for translating the approved transformation roadmap into actionable plans, coordinating across delivery teams and Gainwell stakeholders, and ensuring effective execution oversight, adoption, and benefits realization.
The Senior Manager plays a critical role in driving execution discipline, ensuring transformation initiatives (e.g., ALM adoption, automation expansion, process definition, training and standardization) are implemented consistently across Enterprise programs, operations and projects. This role operates within the defined RACI model, supporting strategic governance while working closely with Testing partner teams responsible for execution.
Your role in our mission- Execute enterprise transformation strategy including defining roadmap, milestones, and success criteria across Testing Services.
- Establish transformation priorities aligned to specific accounts/programs aligning business objectives, service commitments, and continuous improvement goals.
- Execute transformation communication and change adoption strategy across delivery organizations.
- Execute transformation success metrics (e.g., process definition and implementations, quality, productivity, automation AI implementation,, talent refresh, ALM adoption, process compliance, efficiency gains).
- Drive continuous improvement through metrics, data-driven insights, maturity assessments, and quality audits.
- Ensure execution aligns with approved transformation plans, timelines, and quality standards.
- Define/enhance and maintain the high-level RACI model governing transformation activities across GW and other partner stakeholders Ensure RACI alignment is consistent with agreed contractual responsibilities and governance forums.
- E2E STLC Processes definition and ensure structured rollout of processes, playbooks, frameworks/accelerators. training, tool adoption, and capability enablement initiatives.
- Ensure transformation activities are sequenced and integrated with active programs without negatively impacting delivery.
- Ensure transformation initiatives enable improved efficiency, quality, and measurable outcomes across programs.
- Establish governance cadence for performance tracking, reporting, and benefits realization.
- Monitor adoption of metrics and address resistance through targeted interventions.
- Monitor execution progress, risks, and dependencies across multiple programs, ensuring timely resolution and escalation as needed.
- Partner with TMO, Delivery Leadership, Process and Technology COEs, and vendor partners to align transformation with ongoing delivery commitments.
- Provide executive-level updates on transformation progress, risks, and outcomes.
- ALM usage optimization and governance (tracking, reporting, and lifecycle adherence).
- Track Automation Implementation and expansion and maturity uplift (frameworks, coverage, and adoption).
What we're looking for- 10+ years of experience in testing, quality engineering, or technology delivery including 5 yrs of delivery experience in Medicaid/Medicare programs/projects
- 3-5+ years of experience in transformation, process improvement, or CoE initiatives including hands-on experience in scripting E2E STLC processes
- Strong understanding of STLC, ALM tools, automation frameworks, and TMMi testing model.
- Experience working in multi-vendor environments with RACI-based governance models
- Proven ability to coordinate cross-functional initiatives and drive change adoption.
What you should expect in this role- This position is 100% remote, with approximately 20% travel to support key client meetings.
The deadline to submit applications for this posting is September 1, 2026.
The pay range for this position is $100,800.00 - $144,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
