Position Overview:The Senior Specialist, Operations Training is responsible for designing, delivering, and evaluating training programs that enhance operational performance and employee capability. This role partners with cross-functional teams to identify training needs, develop curriculum, and implement learning solutions that support business objectives and continuous improvement.
Position Responsibilities:- Conduct training needs assessments in collaboration with operations leaders and HR.
- Design and deliver engaging training programs for frontline staff, supervisors, and managers.
- Develop instructional materials, e-learning modules, job aids, and SOPs.
- Facilitate classroom, virtual, and on-the-job training sessions.
- Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
- Support onboarding and upskilling initiatives for new and existing employees.
- Maintain training records and ensure compliance with regulatory and company standards.
- Lead continuous improvement efforts in training delivery and content.
- Serve as a subject matter expert on operational processes and systems.
- Collaborate with L&D, HR, and operational teams to align training with strategic goals.
Basic Qualifications:- Bachelor's degree in Education, Human Resources, Business, or related field.
- 5+ years of experience in training, operations, or learning & development.
- Strong knowledge of adult learning principles and instructional design.
- Experience with LMS platforms and e-learning tools (e.g., Articulate, Captivate).
- Excellent facilitation, communication, and interpersonal skills.
- Ability to analyze performance data and translate insights into training solutions.
- Strong project management and organizational skills.
Desired Qualifications:- Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick).
- Experience in a manufacturing, logistics, or service operations environment.
- Bilingual.
- Passion for employee development and operational excellence.
