SENIOR TRAINING SPECIALIST (INSURANCE)WHAT YOU'LL DO:This role is responsible for developing , implementing, and delivering blended learning solutions to meet the training needs of our insurance team. Combining deep expertise in Property & Casualty insurance with a balance technical knowledge and training excellence, this role is critical to supporting operational efficiency.
ESSENTIAL DUTIES/RESPONSIBILITIES:- Develop, design, and implement department training curriculum.
- Deliver new hire and ongoing training programs to employees.
- Collaborate with employees to assess training needs for new initiatives.
- Work in tandem with department leaders to ascertain new training components for new product launches.
- Assess quality of training by using data and metrics to determine ROI on training programs.
- Develop and implement process improvements and efficiencies for training.
- Perform gap analysis for departmental training needs.
- Oversee desk audits of employee practices and procedures, and collaborate with leaders to determine training resources necessary to support improvement endeavors.
- Collaborate with leadership to review and test new product, system, and procedure implementation.
- Serve as a coach and mentor to training specialists in the department.
- Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
- Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
SUPERVISORY RESPONSIBILITIES:MINIMUM QUALIFICATIONS:- Bachelor's degree (BA) in business or similar field, or equivalent experience.
- 3+ years' training experience in insurance.
PREFERRED QUALIFICATIONS:- Possess knowledge of relevant industry trends, competitors, and leading customer strategies.
- 3+ years of experience working in industry technology, desktop publishing, or eLearning platforms
CERTIFICATES, LICENSES, REGISTRATIONS:- Active Washington State Property & Casualty and Life & Disability insurance license.
KNOWLEDGE, SKILLS, ABILITIES:- Technical aptitude in systems and process improvement.
- Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others.
- Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
- Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
- Able to make sound and timely decisions, understanding the impact and implications and providing feedback on outcomes.
- Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it.
- Capable of mentoring, motivating, and guiding others toward both individual and organizational goals.
- Highly effective facilitation and project management skills.
SALARY:- Pay range: $$80,168.40-$90,372
BENEFITS WE OFFER:- Health insurance (medical, vision, dental and prescription drug)
- Up to 22 days of Paid Time Off (PTO) in the first year
- Eleven paid holidays in addition to PTO
- 401(k) with Employer Match
- Life, Short-Term Disability and Long-Term Disability insurance
- Flexible Spending Accounts
- 4 Hours of Volunteer Time Off per year
- On-Demand Pay / Earned Wage Access
- Free Premier RV AAA Washington Membership
- Travel, Insurance, and Membership Discounts and Perks
- Paid, on-going training throughout your career
- THRIVE wellness program
- Tax-advantaged commuter benefit
- Free parking
- Financial Literacy Education
WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
OTHER:- Equipment used: Laptop, mobile phone, various virtual technologies and programs, other office equipment.
- Travel: Frequent travel (25-50%) may be required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
DISCLAIMER:
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
