POSITION PURPOSEThe Senior Training Specialist, North America Markets is responsible for developing, managing, and delivering training programs that support sales representatives, customers, and business partners across North America Markets. This role owns assigned training programs and curricula, ensuring consistent, high-quality learning experiences across in-person, virtual, and digital platforms.
This role partners with Sales, Product Marketing, Applications, Aftermarket, Market Leaders, Manufacturing, and other subject matter experts to assess training needs and develop effective learning solutions. The role leads complex and cross-functional training initiatives, guides and coaches content contributors and presenters, establishes training standards and best practices, and identifies opportunities to continuously improve BAC's training programs.
PRINCIPAL ACCOUNTABILITIESTraining Strategy & Content Development- Develop, maintain, and continuously improve training curricula and learning programs for BAC representatives and customers.
- Assess training needs with business leaders and translate identified needs into effective learning solutions.
- Develop presentations, videos, e-learning modules, facilitator guides, reference materials, and other training resources.
- Lead complex and cross-functional training initiatives involving multiple stakeholders and subject matter experts.
- Establish and maintain consistent training standards, formats, and delivery practices.
- Guide and coach subject matter experts and presenters in developing and delivering effective training content.
- Partner with Product Marketing and other functions to develop training supporting new products, technologies, and strategic business initiatives.
- Evaluate training effectiveness and implement improvements based on feedback, learning outcomes, and business needs.
Representative & Digital Training Programs- Develop and deliver training, onboarding, and development programs for BAC representatives across North America Markets.
- Partner with Market Leaders to identify training gaps and develop solutions addressing market-specific needs.
- Maintain training curricula, learning paths, assessments, and program catalogs.
- Lead the development and continuous improvement of BAC Academy and other learning platforms.
- Develop and manage online learning content and resources.
- Partner with BAC manufacturing facilities to develop hands-on and experiential learning opportunities.
- Lead cross-market training initiatives involving multiple functions, locations, or representative organizations.
- Travel to representative offices and BAC locations to deliver specialized training as needed.
Industry Education & PDH Programs- Develop and maintain Professional Development Hour (PDH) and continuing education programs.
- Coordinate and prepare internal and external presenters to deliver educational content.
- Partner with industry organizations and educational groups to expand BAC's educational presence.
- Support BAC's participation in relevant conferences, technical meetings, and industry education events.
- Ensure applicable programs meet relevant quality, documentation, and continuing education requirements.
REQUIRED QUALIFICATIONS- Bachelor's degree in Business, Education, Communications, Marketing, Engineering, Technical Training, or related field.
- 5+ years of progressive experience in training, learning and development, sales enablement, technical education, product training, or a related field.
- Demonstrated experience developing and owning training programs, curricula, and instructional content.
- Experience leading complex training initiatives involving multiple stakeholders or subject matter experts.
- Experience facilitating in-person and virtual training and coaching presenters or subject matter experts.
- Strong project and program management skills with the ability to independently manage multiple priorities.
- Excellent written, verbal, facilitation, and presentation skills.
- Ability to influence and coordinate stakeholders across functions and organizational levels.
- Ability to translate business and learning needs into effective training solutions.
- Willingness to travel as required.
Preferred Qualifications- Experience within industrial, HVAC, manufacturing, engineering, technical, or construction-related industries.
- Experience with instructional design, multimedia development, or video production.
- Experience working with independent sales representatives or distribution networks.
- Knowledge of adult learning principles and curriculum development.
- Experience with learning management systems, continuing education programs, and training effectiveness measurement.
WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 15% of the time. This position requires occasional lifting up to 10 pounds and travel both domestic and internationally up to 15% of the time.
BAC Hiring Compensation Range $82,400 - $141,200.
BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.
BAC Employees are eligible to participate in an annual bonus incentive program.
