About the RoleWe are seeking a highly experienced Senior Telematics Support Analyst to serve as the primary technical subject matter expert for our fleet's critical in-cab and telematics technologies across North America. In this role, you will provide expert-level troubleshooting, system administration, and application support across enterprise platforms-including Geotab, Fleet Complete, Go Focus Plus, and Lytx in-cab camera systems-to ensure maximum operational uptime, safety compliance, and seamless end-user adoption across all business units.
Key Responsibilities- Telematics & Platform Support: Provide expert technical support and tier-2/3 troubleshooting for Geotab (MyGeotab, GO devices) and Fleet Complete platforms, including tracking hardware, sensors, and peripherals.
- Video Safety & Camera Systems: Manage comprehensive support for Lytx in-cab camera systems and Go Focus Plus camera solutions, covering installation verification, video retrieval, event trigger analysis, camera calibration, and hardware diagnostics.
- In-Cab Technology Integration: Diagnose and resolve complex technical issues related to dashcams, Electronic Logging Devices (ELDs), Advanced Driver-Assistance Systems (ADAS), RFID readers, and mobile device integration.
- Stakeholder Support & Training: Assist drivers, dispatchers, fleet managers, and safety personnel with platform inquiries to optimize daily business operations, maintain safety standards, and develop user training resources.
- Proactive Monitoring & Incident Management: Systematically track device health to identify offline or malfunctioning telematics units across platforms; log and manage incident tickets using ServiceNow while coordinating vendor escalations.
- Testing & Deployment: Lead validation, UAT testing, and rollout support for software updates, firmware revisions, and new hardware deployments across supported fleet tech stacks.
Qualifications & Requirements- Experience: 5+ years of dedicated technical support or application support experience in fleet telematics, commercial fleet technologies, or in-cab systems.
- Core Telematics Expertise: Deep hands-on experience supporting Geotab (MyGeotab platform & GO hardware) and Fleet Complete ecosystems.
- Camera Systems Expertise: Proven experience troubleshooting video safety solutions, specifically Lytx in-cab camera systems and Go Focus Plus hardware.
- Hardware & Standards Knowledge: Comprehensive understanding of commercial fleet hardware, including ELD compliance regulations, ADAS, dashcams, and mobile OS integration.
- Service Management & Tools: Proficiency with ServiceNow (or equivalent ITSM ticketing tools) for incident, request, and knowledge base management; basic MS SQL querying skills are considered an asset.
- Communication & Mobility: Strong diagnostic abilities with the skill to explain complex technical concepts to non-technical operational teams. Must possess a valid driver's license and be willing to travel up to 30% across Canada and the US.
What We OfferWhy join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:
- Health: Comprehensive medical, dental, and vision insurance.
- Wellness: Employee Assistance Program, life insurance, and paid time-off.
- Financial: RRSP matching, profit sharing and competitive wages.
- Culture: Growth opportunities and continuous learning opportunities.
Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!
#GFLTalentWe thank you for your interest. Only those selected for an interview will be contacted.
