Bank of America Corporation

Senior Technology Services Lead

Bank of America Corporation$120K — $150K *
Plano, TX 75025In-Person
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of related experience
  • Hands-on experience with databases like Oracle, PostgreSQL, or DB2
  • Knowledge of managing databases on containers
  • Experience in cloud infrastructure services (Azure/AWS/GCP)
  • Familiarity with infrastructure-as-code (Terraform)
  • Proficiency in Python for AI applications
  • Experience in large-scale enterprise environments
  • Knowledge of CI/CD pipelines and DevOps practices
  • Strong problem-solving skills
  • Excellent communication skills across technical and non-technical audiences

Responsibilities

  • Lead defect, incident, and change review meetings, developing reliable technology solutions
  • Manage system stability, resiliency, reliability, and performance
  • Serve as escalation point for high-priority incidents and consulting engagements
  • Mentor staff and support onboarding processes
  • Ensure monitoring and alert processes are established for new projects
  • Conduct compliance activities and access reviews
  • Support change implementations while identifying potential issues
  • Design and implement vulnerability remediation strategies

Benefits

  • Opportunities for coaching and mentoring staff
  • Engagement in Agile frameworks
  • Participation in high-standard compliance processes
  • Collaboration with cross-functional teams
  • Involvement in innovative solution design activities
Full Job Description
Job Description:

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

  • This job is responsible for providing technical direction and oversight of technology and automation solutions for a more resilient, secure and robust Infrastructure. Key responsibilities of the job include ensuring software is developed to meet functional, non-functional and compliance requirements, coding solutions, performance and end to end testing. Job expectations include an awareness of development, testing and database administration practices in the industry.


Responsibilities:

  • Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
  • Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
  • Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
  • Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
  • Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
  • Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
  • Supports change implementations and proactively identifies potential issues resulting from the changes
  • Managing vulnerability remediation, designing and implementing robust patching strategy with end to end automated solutions
  • Designing, deploying, and maintaining databases on containers on Kubernetes / OpenShift platforms
  • Implementing highly resilient, secure, scalable and performant architectures in Hybrid cloud environments
  • Sustaining ongoing compliance to bank's standards including Identity Access Management, Data protection and Security baselines
  • Collaborating with cross-functional teams to deliver secure, resilient, and production-ready infrastructure platforms
  • Contributing to CI/CD pipelines, infrastructure automation, and operational best practices
  • Participating in Agile ceremonies and supporting iterative, high-quality software delivery


Required Qualifications:
  • 5 Years of role related experience required
  • Strong hands-on experience with databases like Oracle/Exadata, PostgreSQL, CockroachDB, Redis or DB2
  • Working knowledge of managing databases on containers with good understanding of container concepts, including scheduling, networking, storage, configuration, and secrets management
  • Experience operating infrastructure services and database workloads in Cloud (Azure/AWS/GCP)
  • Working knowledge of infrastructure-as-code (Terraform) and automated deployment approaches.
  • Proficiency in Python working with APIs for developing and operationalizing AI-driven applications including agent designs
  • Experience working in large-scale enterprise environments with strong requirements for security, reliability, and compliance
  • Familiarity with CI/CD pipelines and DevOps practices for containerized applications
  • Experience contributing within Agile frameworks (Scrum, Kanban, or SAFe)
  • Strong problem-solving skills and ability to troubleshoot complex platform issues
  • Clear, concise communication with technical and non-technical stakeholders
  • Ability to work effectively across engineering, infrastructure, security, and application teams


Desired Qualifications:
  • Experience operating in regulated or highly secure environments.
  • Exposure to observability tools (logging, metrics, tracing) for distributed and AI-driven systems.
  • Experience supporting multi-tenant platforms at scale.


Skills:
  • Collaboration
  • Influence
  • Production Support
  • Risk Management
  • Solution Design
  • Analytical Thinking
  • Architecture
  • Innovative Thinking
  • Result Orientation
  • Stakeholder Management
  • Kubernetes


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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