JOB DESCRIPTIONABOUT THE ROLE
FOX is looking for a Senior Technology Operations Specialist team member to join our Enterprise Technology organization. This is an on-site role based at Tubis headquarters in San Francisco, embedded with the Tubi team and operating under the FOX Enterprise Technology umbrella.
In this role, you will serve as the face of technology support for Tubi, providing hands-on technical support while owning the day-to-day support operation. You will work tickets alongside the team, own the employee technology lifecycle from onboarding through offboarding, support AV needs, conference rooms, and internal events, and coordinate with vendors to ensure technology services, equipment, and support needs are delivered effectively.
You will also drive operational improvements that raise the bar for Tubis Technology support experience. You will partner with the business to identify opportunities, lead meetings with stakeholders and vendors, support contract management activities, improve processes and workflows behind the scenes, and help the team deliver support that is more efficient, scalable, consistent, and proactive.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Serve as the face of technology support operations for Tubi and the primary technical partner to the Senior Leadership Team, executive assistants, and senior stakeholders, providing white-glove support with a high degree of professionalism, discretion, and ownership
Own the day-to-day support operation end-to-end, including managing the ticket backlog, inbound request volume, and workload distribution while maintaining SLA adherence and flagging risks before they become issues
Serve as the senior technical resource for Tubi locations in San Francisco, New York, and Canada, leading IT initiatives across sites, supporting local staff, and traveling as needed to represent the team at major company events and office openings
Drive continuous process improvement across team workflows, SOPs, and knowledge management standards, leveraging AI tools to eliminate inefficiencies and improve documentation
Partner with the business to identify opportunities that make support more efficient, scalable, and proactive
Own on-site hardware inventory and asset lifecycle management, including the integrity, auditing, and tracking of San Francisco headquarters physical inventory to ensure optimal stock levels for business continuity
Lead IT initiatives and serve as the primary cross-functional partner to HR, Workplace, Networking, and the business overall, keeping support operations and larger projects moving without gaps
Work tickets alongside the team as an active contributor, resolving hardware, software, identity and access management, and connectivity issues
Serve as a technical escalation point for complex problems and backend troubleshooting while setting the standard for quality, speed, and documentation
Manage the joiner-mover-leaver lifecycle from start to finish, including account provisioning, device configuration and deployment, system access, and day-one onboarding to ensure every employee is productive from day one
Plan, set up, and execute AV and conferencing support for all-hands meetings, town halls, webinars, and executive events, both on-site and remote, ensuring a seamless experience every time
WHAT YOU WILL NEED
5+ years of experience in a corporate desktop support or IT support environment, with demonstrated ownership of technical operations and support workflows
Strong joiner-mover-leaver lifecycle experience, including advanced account provisioning, zero-touch device deployment, and scaling automated onboarding workflows
Deep admin expertise across the full platform stack, including Okta, Google Workspace Admin, Office 365 Admin, Zoom Admin, Jamf Pro, and Microsoft Intune
Demonstrated experience managing physical IT asset lifecycles, hardware inventory tracking, and auditing frameworks within a corporate headquarters environment
AV and conferencing support experience at event scale, including planning and executing all-hands meetings, town halls, webinars, and executive events using Zoom Rooms, Neat conferencing hardware, or similar systems
Proven experience supporting C-level and senior executive stakeholders, with strong executive presence, discretion, and communication skills
ITIL v4 Foundations, with practical understanding of SLA management, incident management, change management, and problem management
Sharp operational instincts, with a proactive mindset focused on using technology, including AI productivity and automation tools, to eliminate workflow inefficiencies, drive consistency, and elevate documentation standards
Ability to lift and transport equipment, including computers, peripherals, and monitors
Regular, on-site attendance at the workplace 5 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.
Flexibility to travel domestically as needed to represent the team
NICE TO HAVE, BUT NOT A DEALBREAKER
Experience at a media, entertainment, or high-growth technology company, with comfort working in a fast-moving environment and supporting a highly technical user base
Hands-on experience with AI productivity tools applied to IT operations, including workflow automation, documentation generation, or service improvement
Networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and ZTNA, with confidence diagnosing and escalating connectivity issues in a corporate environment
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Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $83,000.00-131,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
