Senior Technology Consultant
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.
Job Description:Provide technology guidance to external customers and internal project teams. Deliver technical support and technology solutions that meet business needs, which requires a strong understanding of each customer's business. Serve as a trusted advisor by building and maintaining effective customer relationships to ensure high satisfaction. Stay current on emerging technologies and industry trends. Remain accountable for delivering consistent customer support and meeting chargeability expectations when required. Contribute to achieving team goals and follow the standard delivery processes defined by the business unit.
Contributes by applying developed subject-matter expertise to solve routine and occasionally complex technical issues and recommends alternatives when needed. May serve as a project lead and support junior team members. Use independent judgment and collaborate with others to determine the best approach for completing work and achieving objectives.
Job Description:Responsibilities:
- Troubleshoot and resolve complex hardware and software issues, prioritize urgent cases, and minimize customer disruption.
- Use Salesforce to track repairs, maintain accurate records, and close cases timely.
- Validate and implement technical solutions to resolve issues.
- Work with customers and technical teams to deliver clear, efficient support and strong customer outcomes.
- Complete advanced training in specialized compute, network, and storage operating systems.
- Attend weekly internal and customer calls.
- Complete assigned tasks within the project or contract delivery cycle.
- Participate in the on-call rotation to provide 24/7 support, respond within contract timelines, resolve or escalate issues, and minimize customer disruption.
- Work independently, mentor team members, and communicate clearly with customers while resolving issues promptly.
- Build positive relationships with team members and customers through clear, responsive communication.
- Diagnose and resolve complex issues using internal knowledge resources and proven solutions.
- Communicate effectively across the support delivery organization and add recognized value.
- Model the company's culture, beliefs, and behaviors.
- Serve as a role model and contribute to knowledge tools, articles, and communities to capture and share reusable learnings.
Education and Experience Required:
- 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
- Some on-call and weekend work is required
Knowledge and Skills:
- Self-starter able to work independently with minimal supervision and collaborate effectively in a team environment.
- Extensive experience troubleshooting and diagnosing Linux-based hardware.
- Ability to clearly communicate issue impact and expected outcomes to both customers and HPE teams.
- Ability to work in a multi-technology environment and diagnose complex technical issues to their root cause.
- Confidently communicate with internal and external senior management while maintaining a high level of professionalism.
- Additional skills: Leadership, accountability, active listening, client expectations management, critical thinking, cross-functional teamwork, customer-centric solutions, customer relationship management (CRM), follow-through, growth mindset, long-term planning, managing ambiguity, process improvement, product services, and relationship building.
What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:#unitedstates
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Job:Services
Job Level:TCP_03
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 81,500 - 187,500 in Oklahoma
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
