Wells Fargo

Senior Technology Business Systems Consultant

Wells Fargo$108K — $130K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of Business Systems Data experience or equivalent work experience, training, military experience, or education
  • 4+ years of Call Center Telephony technology experience preferred
  • Experience with Genesys, Nuance, and/or Five9 products
  • Experience navigating software development
  • Knowledge of design documents
  • Experience working on cloud projects
  • Expertise with Microsoft Outlook, Word, and Excel
  • Excellent written and verbal communication skills
  • Detail-oriented with strong organizational and time management skills

Responsibilities

  • Lead initiatives for technology business systems addressing moderately complex business problems
  • Develop cost-effective systems and procedures to meet business requirements
  • Evaluate and plan resolutions for complex business challenges
  • Collaborate with business and technology teams to deliver comprehensive technological solutions
  • Act as an internal consultant to re-engineer technical processes using quality tools
  • Manage communication and information flow between business and technology teams
  • Coordinate project schedules and deliverables

Benefits

  • Hybrid work schedule
  • Flexibility to work evenings and weekends as needed
Full Job Description

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant within Consumer, Small & Business Banking (CSBB). This role is responsible for reading and analyzing detailed design documents, proactively creating test scripts based on documents, testing and learning new technology, and rolling out the new technology.

In this role, you will:

  • Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems, specifically telephony systems
  • Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
  • Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
  • Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
  • Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
  • Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
  • Coordinate communication and information flow between business and technology teams


Required Qualifications:

  • 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 4+ years of Call Center Telephony technology experience
  • 4+ years of application and/or call routing development experience with Genesys, Nuance and/or Five9 products
  • Call center/contact center technology experience preferred
  • Experience navigating software development
  • Knowledge of design documents
  • Experience working on cloud projects
  • Expertise with Microsoft Outlook, Word, and Excel
  • Excellent written and verbal communications skills
  • Detail-oriented with excellent organizational and time management skills


Job Expectations:

  • This position offers a hybrid work schedule.
  • Must have the flexibility to work on evenings and weekends as needed.

This position is not eligible for Visa sponsorship.

Posting Locations:

  • 2222 W Rose Garden Ln - Phoenix, Arizona 85027
  • 1525 W W T Harris Blvd - Charlotte, North Carolina 28262
  • 4101 Wiseman Blvd Bldg 201 - San Antonio, Texas 78251

Required locations listed above.

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Please note: Job posting may come down early due to volume of applicants.

Posting End Date:

24 Aug 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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