Wells Fargo

Senior Technology Business Systems Consultant

Wells Fargo$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years experience in Business Systems Data or equivalent through work, training, military, or education
  • 2+ years experience managing reports and presentations
  • 1+ year experience with ServiceNow ITSM product line
  • Strong communication skills for presenting processes
  • Demonstrated leadership and conflict management abilities
  • Analytical skills with a knack for storytelling through data

Responsibilities

  • Lead walkthroughs for ITSM functions and provide necessary documentation for audits
  • Act as the primary contact for regulatory inquiries related to IT Service Operations
  • Develop and implement strategies for complex scenarios leveraging business knowledge and tech understanding
  • Collaborate with teams to enhance ITSM practices and design future-state models
  • Consult on aligning ITSM practices with enterprise frameworks and regulatory standards
  • Analyze performance trends and communicate insights to leadership

Benefits

  • Hybrid work schedule
  • Willingness to adopt new technology and frameworks
  • Engagement with cutting-edge technologies in ITSM
Full Job Description
In this role, you will:
  • Lead walkthroughs and provide supporting artifacts as needed for engagements related to the IT Service Management (ITSM) function, including front-line control evaluations and internal/external audits or assessments.
  • Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies.
  • Support the development and execution of strategies to address highly complex and unique scenarios, leveraging strong analytical skills, deep business execution knowledge, and a solid understanding of technology to deliver long-term, scalable solutions.
  • Collaborate with cross-functional teams to assess, enhance, and future-proof ITSM practices and processes. Identify gaps and design robust future-state models that emphasize cost efficiency through automation, risk mitigation via effective controls, and optimized service delivery.
  • Provide expert consulting to ensure new ITSM practices align with enterprise frameworks (e.g., COBIT, FFIEC, ITIL), strategic roadmaps, internal policies, regulatory requirements, and customer expectations.
  • Analyze and document performance trends and data insights for communication with business and risk leadership.


Required Qualifications:
  • 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    2+ years in creating, maintaining, and managing reports and management presentations.
  • 1+ years of experience with ServiceNow ITSM product Line and its Offerings


Desired Qualifications:
  • Strong written and verbal communication skills, including the ability to present processes clearly and concisely to an audience
  • Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals.
  • Strong problem solving and analytical skills & ability to work independently as well as part of a team.
  • Ability to present data and use data to tell a story to all levels within an organization
  • Knowledgeable on industry frameworks including: COBIT2019, FFIEC and ITIL
  • Willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management


Job Expectations:
  • Telecommuting is not an option for this position
  • This position offers a hybrid work schedule
  • Relocation assistance in not available for this position
  • This position is not eligible for visa sponsorship


Posting End Date:

24 Jun 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

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Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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