JP Morgan Chase & Co.

Senior Technical Writer, Product Associate - Payments

JP Morgan Chase & Co.$90K — $110K *
Tampa, FL 33634In-Person
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in technical writing.
  • Exceptional written communication and attention to detail.
  • Advanced skills in Microsoft Word and Adobe Acrobat Pro for complex document creation.
  • Experience with WCAG 2.x accessible documentation for public-facing content.
  • Solid understanding of systems/product development lifecycle (SDLC/PDLC).
  • Knowledge of user experience and content optimization principles.
  • Strong collaboration skills in cross-functional environments.

Responsibilities

  • Partner with Technical Writers on payment product documentation.
  • Collaborate with product managers and engineers to gather documentation needs.
  • Participate in product meetings to understand new features.
  • Analyze and present complex technical information clearly.
  • Create and maintain technical documents with advanced formatting features.
  • Ensure documentation adheres to style guides and templates for consistency.
  • Conduct thorough reviews to guarantee documentation accuracy.

Benefits

  • Access to cutting-edge technologies and innovations in finance.
  • Opportunities for career development in a global organization.
  • Collaboration with a talented team of professionals.
  • Exposure to product development in a leading financial services firm.
Full Job Description
JOB DESCRIPTION
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in JP Morgan Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
  • Partner with a team of Technical Writers focused on payment product documentation.
  • Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements.
  • Participate in product development meetings to gain a deep understanding of new features and enhancements.
  • Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences.
  • Create, format, and maintain complex technical documentation, applying advanced features including styles, templates, cross-references, table of contents generation, and section management.
  • Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents.
  • Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness.
  • Support all controls and compliance requirements and ensure that all pre- and post-launch conditions are met to release documentation on time.
  • Provide feedback and suggestions for improving current content and develop innovative methods for improvement.
  • Stay current with industry trends and best practices in technical writing, accessibility, and documentation.
Required qualifications, capabilities, and skills
  • 3+ years of experience writing complete and complex technical content.
  • Superb written communication skills, with strong attention to detail and accuracy.
  • Advanced proficiency with Microsoft Word and Adobe Acrobat Pro, including creation and management of complex documents, templates, styles, and accessibility compliance.
  • Experience creating WCAG 2.x accessible documentation for public-facing developer, technical, or enterprise content.
  • Firm understanding of SDLC/PDLC (systems/product development lifecycle).
  • Understand user experience and content optimization principles across channels.
  • Strong collaboration skills and experience working in cross-functional teams.
  • Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content.
  • Ability to read and interpret YAML, JSON and Markdown.
  • Ability to work on multiple projects simultaneously after prioritizing the tasks.
Preferred qualifications, capabilities, and skills
  • Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field.
  • Previous experience in finance or payments.
  • Previous experience in using authoring tools to create documentation.
  • Previous experience in software development.
  • Previous experience with new product launches and/or transformations of mission-critical platforms.
     

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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