Fiserv

Senior Technical Writer

Fiserv$60K — $105K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of technical documentation experience in enterprise IT or cloud environments
  • 5+ years documenting complex distributed systems and operational procedures
  • 3+ years collaborating with infrastructure engineers and understanding network protocols
  • 3+ years proficient in Microsoft Visio for creating technical diagrams
  • Bachelor's degree in computer science or equivalent experience

Responsibilities

  • Research requirements for new infrastructure and cloud deployments
  • Create and maintain detailed Microsoft Visio diagrams of system configurations
  • Collaborate with project managers on documentation strategies and timelines
  • Gather technical information from engineers to ensure documentation accuracy
  • Publish technical documents including knowledge articles and reference guides
  • Lead documentation review sessions via Microsoft Teams for knowledge transfer
  • Evaluate and enhance documentation processes and tools continuously

Benefits

  • On-site work promotes collaboration and career growth
  • Limited travel required for team meetings and workshops
  • Inclusive work environment welcoming diverse backgrounds
  • Opportunities for mentorship and peer reviews within a centralized documentation team
Full Job Description
Job Title
Senior Technical Writer

About Your Role

You will play a critical role in documenting enterprise infrastructure and cloud platforms that support mission-critical payment and financial technology services. You will partner with engineers, architects, and project teams to transform complex technical implementations into clear, accurate, and actionable documentation for both operational support teams and platform engineering organizations.

What you'll do:
  • Research and analyze requirements for new infrastructure, data center, and cloud platform deployments to develop comprehensive technical documentation
  • Create and maintain detailed Microsoft Visio diagrams illustrating transaction flows, network connectivity, infrastructure topology, and system configurations
  • Collaborate with project managers to define documentation strategies, milestones, and delivery schedules for infrastructure initiatives
  • Partner with Windows, Unix, Cloud, Network, Security, Database, and Monitoring engineers to gather technical information and validate documentation accuracy
  • Author and publish technical documentation for multiple audiences, including online knowledge articles and infrastructure reference guides
  • Facilitate documentation reviews and turnover sessions through Microsoft Teams to ensure operational readiness and knowledge transfer
  • Participate in peer reviews, mentoring activities, and documentation standards development as a member of a centralized documentation team
  • Continuously evaluate and improve documentation processes, standards, and tools while incorporating emerging technologies and best practices


Experience you'll need to have:
  • 6+ years of experience creating technical documentation within enterprise IT, infrastructure, data center, systems, hardware, or cloud environments
  • 5+ years of experience documenting complex distributed systems, enterprise platforms, and operational support procedures.
  • 3+ years of experience collaborating with infrastructure engineers, including server environments, network communications protocols, firewall security, WAN/LAN architectures, and system monitoring solutions
  • 3+ years of experience with Microsoft Visio and creating detailed technical diagrams and process flows
  • Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience


Experience that would be great to have:
  • Prior experience producing both online knowledge base content and formal technical reference documentation
  • Excellent written, verbal, and presentation skills with the ability to communicate complex technical concepts to diverse audiences
  • Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead documentation review sessions, and adapt to changing business requirements
  • Hands-on experience with ServiceNow Knowledge Management or Knowledge Base modules
  • Experience supporting large-scale financial services, fintech, or highly regulated technology organizations


How you'll work:
  • Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
  • This role requires use of a computer and audio equipment


Travel:
  • Approximately 5% travel may be required for team meetings, workshops, or business initiatives


Sponsorship:
  • In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future


Salary Range
$60,000.00 - $105,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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