Job Title: Senior Technical Specialist - Life Science
Location: Boston area preferred
Location Type: Remote
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

This role will focus on:

Asthe Senior Technical Specialist (STS) for Watson-Marlow Fluid Technology Solutions, you will play a key leadershiprole in driving the growth and success of our overall customer experience inthe USA by delivering world class technical support. Reporting to the VicePresident of Life Sciences, you will work collaboratively with the local salesand operational teams to deliver exceptional customer solutions, support largeprojects, and strengthen partnerships with key customers. You will serve as an authority on productspecification, project management, customer application solutions, and factory customizationcapabilities of each brand while ensuring technical resources on the operationteam are fit for purpose to serve the life science market.

The primary responsibility of the STS will be towork with all functional groups throughout the Life Sciences division to helpdefine, develop, and drive our technical expertise and engineering supportstructure. This role will be expected to build a strongnetwork of key contacts within the engineering/design teams of our key customers,engineering firms, and consultancies. The STS will have responsibility for training thesecontacts on the unique technical value propositions to help influence theirrecommendations to their customers for specifying WMFTS products.

STS is expected to intimately know the technicalcapabilities of all WMFTS engineering resources, both local and global. Youwill remain up-to-date with on all developments related to products, services,and procedures to help WM Inc deliver unmatched service quality while ensuringcompliance with regulatory standards.

Inthis high-impact role, you will also act as a thought leader, representingWatson-Marlow at industry events, building relationships with decision-makers,and serving as the authority on large project negotiations while aligning withthe long-term goals of both our clients and the organization.

Whatyou'll be doing
Large Project Technical Lead: Serve as the primary technical contact and facilitate the deliverables for both local and global large projects. Duties include creation and maintenance of documentation relating to the project, along with coordinating project expectations with the customer and WMFTS resources to help ensure all commitments are delivered on time.
Technical Expertise: Be the recognised company expert in emerging technical trends, regulatory compliance, complimentary products, and competitive product capabilities to help inform our sales team on how to better position WMFTS products with their customers.
Innovation and Improvement: Drive innovation by identifying gaps in our technical service portfolio and implementing best practices to improve the customer impact of WMFTS resources.Work with WMFTS factories to support customer requests for customization, testing requirements, and validating outcomes.Lead local support for new product innovation initiatives.
Training and Support: Collaborate with the local sales, operations teams, and key customers to improve their overall technical knowledge through regular training sessions and field support.This includes onsite customer training, certified customer training, and supporting internal employee training opportunities.
Strategic Planning: Collaborate with Application Engineering leadership to develop and implement annual strategic plans for delivering our engineering solutions to the market using available operations resources and factory support.Help manage customer expectations by clearly defining our capability and capacity to support customers to all internal stakeholders.
Relationship Building: Build and maintain relationships with key industry contacts by understanding their needs and aligning our technical resources to provide solutions more effectively.
Risk Management: Identify and mitigate risks associated with engineering and technical support, ensuring business continuity and long-term success.
Networking: Attend and/or present at conferences and exhibitions to network and meet new contacts, expanding our reach and identifying potential business opportunities.
Health & Safety: Ensure the business provides a consistently safe working environment for all colleagues, drive health and safety improvements, and monitor EHS performance.
Governance: Comply with all aspect of the Spirax Group policies and procedure.

Whoyou'll be working with

The StrategicAccounts function is pivotal to the continued delivery of services to our majorcustomers. Success within this function requires strong partnership with our localSales teams, Strategic Account peers in other locations.

This is what you'll need to besuccessful in this role

• Strong knowledge of key customers and processes and applications within the Life Sciences sector including an expert understanding of the industry and market dynamics.
• Significant commercial management and Sales experience including Key Account or Large Customer management experience of large complex, global or multi-regional accounts.
• Contract reviews/negotiation experience and awareness of contractual principles and risks.
• Proven ability to lead, grow and develop high performance teams, Ideally in a regional role.
• Ability to generate followership across regional, multifunctional departments; ideally within a similar corporate organisation.
• Cultural and regional awareness with the ability to work across countries and cultures, ideally working with a similar multinational manufacturer.

Physical Demands:

Mobility: This is a remote position that primarily requires sitting at a desk or computer workstation for extended periods, with occasional need to stand or move around to maintain health and well-being. Ability to regularly operate a computer keyboard and mouse.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients through video conferencing tools.
Dexterity: Basic hand dexterity for typing and using computer peripherals

This position offers a salary range of USD 104,076.00 - 156,115.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate's expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.