Senior Technical Specialist

Canadian Automobile Association (CAA)

$75K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education or equivalent experience required.
  • 5-7 years of experience in accident benefits claims handling.
  • CIP designation preferred or actively pursuing designation.
  • In-depth knowledge of SABs and LAT Common Rules of Practice and Procedure.
  • Strong understanding of claims settlement principles, policy wording, and fraud investigation methods.
  • Proficient in negotiation and conflict resolution.

Responsibilities

  • Oversight of outsourced claims managed by external adjusters.
  • Investigate and evaluate moderate to high complexity personal and commercial claims.
  • Manage catastrophic claims, including those involving catastrophic risks.
  • Handle litigation and disputes, including LAT disputes.
  • Stay informed on industry trends and relevant case law developments.
  • Participate in mediations, pre-trials, and settlement conferences for litigated claims.

Benefits

  • Opportunity for professional development and obtaining CIP designation.
  • Dynamic work environment with exposure to complex cases.
  • Access to industry insights through continuous training.
  • Collaboration with external adjusters and legal representatives.
  • Hybrid work model providing flexibility.
Full Job Description
Position Details

Reporting to the Technical Claims Manager, the Senior Technical Specialist is responsible for oversight and handling of commercial and personal automobile Accident Benefits claims. The claims are of varying complexity with an emphasis on accident benefits catastrophic impairment handling.

What You Will Do
  • Provide oversight of external adjusters on outsourced claims
  • Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
  • Manage Catastrophic claims and claims with catastrophic risk
  • Handle their own litigation/LAT disputes
  • Remain up to date on industry trends and case law
  • Manage claims in litigation, participate in mediations, pre-trials, and settlement conferences


Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are
  • Post-secondary education or equivalent experience
  • Minimum of 5-7 years of accident benefits claims handling
  • CIP or working towards designation
  • Solid understanding of SABs and LAT Common Rules of Practice and Procedure along with knowledge of case law
  • Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
  • Demonstrated negotiation and conflict resolution skills


Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

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