JOB SUMMARY

The Senior Technical Project Manager is accountable for the successful delivery of complex custom software development projects. This role owns project planning, execution, financial performance, and client experience - ensuring delivery is on time, within scope, and aligned with defined quality and margin expectations.

The Senior Technical Project Manager serves as the primary client-facing leader for assigned engagements and drives alignment across internal teams to ensure predictable outcomes, strong financial performance, and long-term client satisfaction. This role operates with a high degree of autonomy and exercises sound judgment in managing risk, navigating change, and leading cross-functional collaboration. The role also plays a key part in requirements analysis - working closely with clients and internal teams to clarify business needs and define clear acceptance criteria before and during execution.

ESSENTIAL FUNCTIONS

• Project Planning + Execution
  • Lead complex custom software development projects from initiation through delivery.
  • Develop and manage comprehensive project plans, milestones, dependencies, and financial targets.
  • Partner with clients and stakeholders to elicit and clarify business and functional requirements that inform project scope and technical design.
  • Ensure alignment between client objectives, architectural design, and execution.
  • Drive disciplined execution and adjust plans proactively as conditions evolve.
• Scope, Budget + Risk Management
  • Own full accountability for scope, budget, and margin performance.
  • Enforce structured change management to prevent scope creep.
  • Monitor burn rates and forecasts, and address variances early.
  • Identify and mitigate delivery, technical, and financial risks.
  • Escalate material issues with recommended solutions.
• Client Engagement + Communication
  • Serve as the primary client contact, including executive stakeholders.
  • Lead status meetings and provide clear reporting on progress, financials, and risks.
  • Facilitate requirements-gathering discussions with client stakeholders to clarify business objectives and success criteria.
  • Manage expectations with transparency and professionalism.
  • Resolve conflicts and escalations in a solution-oriented manner.
  • Support long-term client retention through consistent delivery excellence.
• Cross-Team Coordination + Resource Management
  • Align architects, developers, designers, and QA around priorities and timelines.
  • Coordinate resource allocation in partnership with Management.
  • Translate client business needs into clear requirements, user stories, and acceptance criteria for architects and developers.
  • Remove obstacles impacting team performance.
  • Provide informal mentorship to other Project Managers as needed.
• Project Reporting + Documentation
  • Maintain accurate documentation of scope, financials, risks, and key decisions.
  • Provide consistent internal and client-facing project reporting.
  • Ensure proper project closeout and transition to Client Success.
  • Contribute to the continuous improvement of project management standards and tools.

KNOWLEDGE, SKILLS & ABILITIES

• Strong understanding of custom software development lifecycles and technical delivery environments.
• Advanced knowledge of Agile, Waterfall, or hybrid methodologies.
• Strong financial acumen related to budgeting, forecasting, and margin management.
• Ability to elicit, analyze, and document business and functional requirements.
• Ability to manage multiple high-complexity projects concurrently.
• Exceptional risk identification and mitigation skills.
• Confident communicator capable of engaging both technical teams and executive stakeholders.
• High level of ownership, accountability, and independent decision-making.
• Strong leadership presence without direct authority over cross-functional teams.
• Familiarity with business analysis techniques (e.g., process mapping, user stories, use cases) is a plus.

QUALIFICATIONS

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field preferred.
• 8+ years of experience managing client-facing technology or software development projects.
• Demonstrated success in delivering complex, multi-phase projects with financial accountability.
• Experience in professional services, consulting, or custom software development environments.
• PMP certification preferred.
• Agile or Scrum certifications (e.g., CSM, PMI-ACP) are a plus.

CORE VALUES

• Embrace Change: The world is changing faster than ever, and it fuels us. We don't complain about change; we use it as motivation to become stronger and make our work more impactful.
• Walk Through the Fire: We stand together to support each other through the toughest challenges. When the going gets tough, we jump in without hesitation. We endure the heat until the job is done.
• Commit to Excellence: We hold ourselves to a high standard. We use setbacks as stepping stones, steadily improving our craft until we reach our highest potential.
• Push the Envelope: We're constantly looking for a better, smarter, or faster way. We understand that risk is inherent in the pursuit of progress and aren't afraid to tackle it head-on.

WORKING ENVIRONMENT

Work is primarily performed in a professional office environment with regular interaction across departments and with individuals of varying roles, backgrounds, and communication styles.