HTC Global Services

Senior Technical Program Manager

HTC Global Services$110K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field
  • 4+ years of IT experience
  • 1+ year of Program Management experience
  • Expert-level Project Management skills
  • Experience in Integrated Business Planning and Business Process Improvement
  • Familiarity with Jira and Agile Software Development

Responsibilities

  • Develop project plans defining scope, goals, and deliverables
  • Drive problem-solving and continuous improvement with IT teams
  • Facilitate efficient processes between internal and external teams
  • Communicate project status updates using quantitative metrics
  • Ensure objectives are met within scope, timeline, and budget
  • Analyze data and present it clearly for stakeholder reviews
  • Identify risks and develop mitigation plans for project completion
  • Collaborate with technical teams to translate goals into actionable strategies

Benefits

  • Hybrid work model
  • Engagement with cross-functional teams and stakeholders
  • Opportunities to lead large-scale business transformations
  • Involvement in technology upgrades and implementations
  • Access to Agile, Scrum, Kanban, and Lean methodologies
Full Job Description
Senior Technical Program Manager

Overview / Summary

We are seeking a Senior Technical Program Manager and PMO Lead with experience delivering complex enterprise platforms, multi-workstream implementations, and large-scale business transformations. This role establishes governance, aligns stakeholders, and leads cross-functional teams to execute critical initiatives from strategy through production.

The role focuses on planning and overseeing technology implementation and upgrades across technology applications, capabilities, and solutions. The position may also support Scrum Master or Agile Coach responsibilities while applying Agile, Scrum, Kanban, and Lean principles.

Key Responsibilities
  • Develop project plans and define project/program scope, goals, and deliverables for technology application development and implementation.
  • Drive problem-solving and continuous improvement initiatives in collaboration with IT teams and technology vendors.
  • Facilitate development efforts by creating and monitoring efficient processes between internal teams and external technology providers.
  • Communicate project and program status updates to stakeholders across multiple organizations and teams using quantitative measurements.
  • Ensure project and program objectives, deliverables, and results are completed within agreed scope, timeline, budget, and allocated resources.
  • Provide accurate analysis and reporting and present data clearly for presentations and reviews.
  • Identify project and program risks and develop risk mitigation plans to support timely completion.
  • Manage technology product goals and forecasts.
  • Collaborate with technical development teams to translate long-term objectives into actionable technology strategies and implementation roadmaps.
  • Guide execution using standard frameworks and development lifecycle methodologies, including Agile and Waterfall.

Required Qualifications
  • Bachelor's degree.
  • 4 years of IT experience.
  • 1 year of Program Management experience.
  • Expert-level Project Management experience.
  • Experience with Integrated Business Planning.
  • Experience with PMO.
  • Experience with Jira.
  • Experience with Business Process Improvement.
  • Experience with Product Development.
  • Experience with Agile Software Development.
  • Experience as a Program Manager.

Preferred Qualifications
  • Experience as a Release Train Engineer.
  • Certification program experience.

#LI-Hybrid #LI-AA1

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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