Job DescriptionThe Senior Technical L2 Analyst is the technical owner for complex Tier 2 product and platform issues, operating at the intersection of customer impact, system behavior, and engineering execution.
This role goes beyond standard escalation handling. The analyst is expected to deeply understand system architecture, data flows, integrations, and failure modes, independently investigate complex issues, and partner with Engineering to drive durable resolutions. The role also serves as a key input into platform stability, operational health, and product quality.
This is a handson, highly technical individual contributor role, not a peoplemanagement or roadmapowning position.
Tier 2 Technical Ownership & Escalations
Independently assess severity, scope, and blast radius using system data, logs, and platform signals.
Deep Technical Investigation & Debugging
Investigate complex issues acrossdistributed systems, APIs, data pipelines,thirdpartyintegrations, and configuration layers.
Distinguish between product defects, configuration issues, data inconsistencies, and external dependency failures.
Root Cause Analysis & Platform Health
Engineering & Release Support
Operational & Knowledge Enablement
Communication &ExecutiveReadyReporting
Basic Qualifications
Bachelor's degree or equivalent work experience
At least 10 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
Preferred Skills/Experience
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
Experience supporting integrations with accounting platforms (e.g., QuickBooks, Xero, Sage) orthirdpartyvendors.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00
Posting may be closed earlier due to high volume of applicants.
