Paxos

Senior Technical Account Manager

Paxos • $125K — $150K *
New York, NY 10025In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in Implementation Consulting or Technical Account Management in enterprise SaaS/fintech/financial services.
  • Proven history of managing complex technical implementations over multiple quarters with Enterprise Customers.
  • Strong technical skills with experience in leading API integrations.
  • Ability to manage intricate stakeholder relationships effectively.
  • Excellent project management and communication skills.

Responsibilities

  • Partner with customer teams to implement Paxos products and services after sale.
  • Prioritize and deliver daily technical and operational requests for clients.
  • Own and monitor integration health, ensuring reliability and error recovery.
  • Manage change controls for product updates and maintenance.
  • Execute integration work that aligns with account plans, enhancing and stabilizing operations.
  • Document shared learnings and develop resources for team efficiency.
Full Job Description
Applying to Paxos? Our only careers site is paxos.com/careers, and we only recruit via @paxos.com email. Details below.

About the team
  • The Technical Services team at Paxos supports our partnerships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
  • As part of Paxos' mission to modernize financial infrastructure, the Technical Services team directly impacts business growth by managing the integrations with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.

About the role
  • Technical Account Managers (TAMs) own the day-to-day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
  • You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
  • Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.

What you'll do
  • Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
  • Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
  • Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
  • Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows-with tested runbooks and rollback plans.
  • Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go-live readiness).
  • Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.

About you
  • 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
  • Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
  • Strong technical acumen with ability to lead API integrations
  • Experience managing complex stakeholder relationships
  • Excellent project management and communication skills

Pay and benefits

About Paxos

Paxos is a regulated financial institution building infrastructure to enable movement between physical and digital assets. Paxos is the first blockchain company to be granted a charter by the New York State Department of Financial Services. Paxos? mission is to modernize finance by mobilizing assets at the speed of the internet. Paxos is building a future where all assets?from money to commodities to securities?are digitized and can move instantaneously, 24/7. Headquartered in New York, Paxos has offices in London, Singapore and Hong Kong.
Learn more about Paxos
Size
200 employees
Industry
Finance & Insurance
Founded
2012
* Ladders Estimates

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