Job Type
Full-time
Description
The Sr Technical Account Manager (TAM) serves as the primary technical liaison for client's post-implementation, ensuring the successful operation, optimization, and ongoing health of all client data integrations, file workflows, and reporting processes.
This role partners cross-functionally with Client Success, Operations, Data & Engineering, Product, IT, and Implementations teams to proactively resolve technical issues, improve workflows, and drive scalable client outcomes.
The TAM combines strong client-facing communication skills with technical and operational expertise to translate complex challenges into actionable solutions, while maintaining accountability for the day-to-day technical performance of assigned clients.
Key Responsibilities1. Client Technical Ownership & Partnership- Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health
- Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality
- Translate client technical needs into clear internal requirements, user stories, and execution plans
- Support Client Success Directors in executive business reviews (EBRs) and strategic growth discussions
2. File & Data Operations Management- Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing
- Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success
- Oversee outbound file delivery processes (sFTP, reporting files, notes, vendor outputs) and coordinate resolution of failures
- Perform recurring inventory reconciliations to validate placement counts, balances, and data integrity between systems
3. Technical Issue Resolution & Risk Management - Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions
- Facilitate cross-functional collaboration across Data, Engineering, Product, Operations, IT, and Implementations teams to resolve issues
- Perform and support root cause analysis and implement preventative solutions
- Proactively identify and escalate technical risks impacting client performance or experience
4. Vendor & Integration Management - Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance
- Coordinate testing, validation, and deployment of new file processes and integrations
- Ensure consistent delivery, accuracy, and issue resolution across all third-party data exchanges
5. Automation, Optimization & Scalability - Identify opportunities to reduce manual processes and improve operational efficiency
- Partner with Data & Engineering teams to automate reconciliation processes, monitoring, alerting, and recurring deliverables
- Drive continuous improvement initiatives focused on scalable client operations and performance optimization
6. Technical Change Management & Enhancements - Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams
- Coordinate testing, validation, and rollout of technical changes across internal and client stakeholders
- Identify clients with upgrade or optimization opportunities and drive execution of those initiatives
7. Cross-Functional Collaboration & Execution - Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams
- Drive accountability and follow-through across teams to ensure timely execution and communication
Requirements
Qualifications- Bachelor's degree in healthcare administration, Information Systems, Business, Computer Science, or a related field preferred
- 5+ years of experience in Technical Account Management, Client Success, Healthcare Technology, Implementations, or related roles
- Strong understanding of data workflows, integrations, reporting logic, and system processes
- Experience working in cross-functional environments with Product, Data, and Operations teams
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences
- Strong problem-solving, organizational, and stakeholder management skills
Success Measures- Timely and effective technical issue resolution
- Accuracy and consistency of file transfers and data processing
- Reduction in recurring technical issues and escalations
- Improved workflow efficiency and automation adoption
- Strong client satisfaction and relationship health
- Effective cross-functional collaboration and execution
What Success Looks LikeA successful TAM is proactive, detail-oriented, and highly collaborative, anticipating risks before they impact clients, simplifying complex technical challenges, and ensuring seamless execution across teams.
They play a critical role in bridging client expectations and internal delivery, ultimately driving operational excellence, scalability, and long-term client success.
Salary Description
$105,000 - $125,000
