TL;DR

Fast-growing measurement company seeking a Senior Technical Account Manager to own the technical execution of AU measurement for our most complex client accounts. Ideal for a hands-on ad ops veteran who can debug live trackers, run kickoff calls, and help shape how the team operates.

Position overview

This position reports to the Senior Director of Analytics & Technical Account Management. As a senior member of the TAM team, you'll own the technical execution of AU measurement for a book of Adelaide's most complex accounts, resolve tag and ingestion issues end-to-end, and partner with Product on the automation and process improvements that scale the team's work. Day-to-day activities include campaign setup and QA, issue resolution, Excel and Looker-based data exploration, and client-facing technical support.

We're seeking a candidate with 4+ years of hands-on experience in ad operations, ad measurement, or programmatic advertising.

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options.

What you'll learn

An important part of our culture is continuous learning and the open sharing of ideas. We offer:

• Access to a broad network of investors and advisors who can help you and your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• An education budget to support ongoing professional growth and development

In this role you'll learn:

• Gain a deep understanding of attention metrics and media quality measurement
• Work alongside Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams
• Learn how business units collaborate by working within a transparent, cross-functional environment

Core responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Own integrations with new publishers and partners, which may involve debugging of JavaScript and HTML
• Analyzing granular measurement-based data to help improve upon our tracker development and implementation
• Excel and Looker to explore, clean, and filter data in preparation for analysis
• Serve as an escalation point for other TAMs on complex measurement and implementation issues, and share knowledge to raise the technical bar across the team
• Provide client-facing technical guidance on kickoff calls and via email, resolving measurement questions and issues
• Stay updated on the latest developments and best practices in the digital media industry

What you'll bring

• 4+ years of experience in ad operations, ad measurement, or programmatic advertising, with hands-on tag implementation and troubleshooting work
• Advanced JavaScript and HTML familiarity in the context of ad tags and tracking pixels - you've personally debugged live trackers using browser DevTools, and are familiar with proxy tools like Charles or Fiddler
• Strong Excel skills, including pivot tables, lookups, and formula-based data prep for validation and backfill workflows
• Experience with Looker, SQL, or similar tools for exploring measurement data
• Structured troubleshooting instincts - you can walk through your diagnostic process for a broken tag or a reporting discrepancy and know when to escalate vs. dig deeper
• Excellent client-facing communication; you can translate technical concepts for non-technical stakeholders and hold your own on a kickoff call
• Bachelor's degree preferred but not required if you have equivalent hands-on experience

Benefits

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee development & wellness stipend
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan

Workplace & Equipment

• Remote-first environment
• New York office access
• Access to available WeWork spaces

The pay range for this role is:

100,000 - 115,000 USD per year (Remote (United States))