Job Requirements Operates under the guidance of system-level senior leadership and collaborates with stakeholders, human resource and clinical partners, and operational leaders to design, develop, deliver, and continuously improve team member development programs. Creates engaging, interactive learning content within the learning management system (LMS) to support the educational needs of clinical and non-clinical staff, leveraging multimedia tools and applying adult learning principles, needs assessment, and project management methodologies. Manages e-learning solutions, including the design, development, and implementation of online courses supporting onboarding, required training, continuing education, and certification programs. Partners with LMS administrators to support course updates and maintenance and provides guidance to content owners on instructional design best practices and effective use of learning technologies. Ensures all learning materials align with organizational standards, strategic priorities, and quality expectations, delivering projects within established timelines and budgets. Contributes to broader talent development, leadership development, and organizational effectiveness initiatives in support of the organization's mission, vision, and core values.
Primary Responsibilities The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
- Deliver system-wide team member development services including preparing for class, facilitating/instructing events, and collecting feedback from participants at assigned member organizations within the University of Maryland Medical System using a wide range of digital and analog platforms and mediums as requested and/or determined by a corresponding organizational needs assessment.
- Implement and deliver a full range of system-wide organizational development and effectiveness services including but not limited to: change management and leadership alignment; organizational culture and values interventions; talent reviews and succession planning services; performance management programs, leadership development and coaching; individual group effectiveness assessments, surveys, learning management and content systems, data analytics, and return on investment.
- Evaluates education delivery effectiveness, measures results, and recommends program changes.
- Identifies optimization and standardization opportunities to provide a high level of participant performance.
- Leads process improvement cycles in support of system initiatives. Uses process improvement tools to lead projects that improve quality, team member performance, and customer satisfaction while reducing waste and/or cost in observance of our high reliability organization objectives.
- Observes trends and patterns to identify improvement opportunities. Interprets both operational and system processes and workflows. Leads the development and implementation of the education program for all team members
- Leads assigned projects regarding training needs and initiatives of the organization, coordinates with outside vendors, ensures availability of all training materials and ensures that all associates are aware of training requirements.
- Independently manages assigned projects and works with partners to ensure project deliverables meet business needs
- Delivers system-wide learning initiatives including: needs assessments; curricula development and learning paths; management and employee development; career and development planning; learning design, delivery and evaluation; and trainer development.
- Designs, develops and implements curricula and learning paths for management and employee development.
- Perform all other duties as assigned.
Work Experience Education & Experience - Required - Bachelor's degree from a regionally accredited college or university in instructional design, instructional technology, education, or related field.
- Five (5) years of relevant professional experience in organization development, organizational learning, or cultural competence.
- Previous experience with online Learning Management Systems is required; Cornerstone preferred.
Education & Experience - Preferred - Knowledge and experience in using Adobe Captivate and Tech Smith Camtasia, preferred.
- Certified Instructional Technologist (Mager Consortium) or Training Director's Workshop Certified professional designation preferred.
