Job DescriptionOverview**
Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer sponsorship, now or in the future. **
This is a full-time, hands-on, senior - level position requiring expert knowledge and experience designing and managing all aspects of a typical business technology stack, particularly in the small-to-medium sized business market . Focus is mostly on Microsoft - based applications and technology, but also include s day-to-day support of ancillary technology, including cloud, phone, storage, and virtualization platforms.
The successful candidate will have demonstrated hands-on experience, knowledge, and expertise in not only technology, but also consulting with an outward mind set for small-to-medium sized businesses . You will foster the client relationship, own the environment, guide decision-making, propose & execute projects, and help drive growth for multiple clients, simultaneously . At BNC, being a trusted advisor with positive impact is as important as implementing the technology itself.
This customer has been supporting the entire IT infrastructure of our business clients in the Denver and Dallas/Ft. Worth metro areas since 1997. This is a fast-paced environment and those who join the team will be expected to have a very strong personal drive to succeed, to be able to contribute independently and collaboratively within a close team, and to thrive on being the best.
Responsibilities- Project management - be well-organized, craft timelines and deliverables and communicate clearly to clients. Possess the ability to juggle multiple priorities at once through our project management system.
- Be consultative - identify areas to improve our clients' systems and infrastructure (upgrades to hardware, software, and network). Pitch solutions to clients from proposal to implementation phases.
- Serve as the main IT resource for assigned clients in the Dallas/Ft. Worth area .
- Provide clear and sound advice to clients, acting as a true partner to their business.
- Support servers, networks, desktops, laptops, both onsite and remote .
- Design, implement and manage new installations and migrations.
- Professionally and quickly manage system and/or network issues to resolution.
- Identify ways to improve our clients' systems and infrastructure (upgrades to hardware, software, and network) . Pitch solutions to clients from proposal to implementation phases .
- Project management - be organized, craft timelines and deliverables and communicate c learly to clients. Possess the a bility to juggle m ultiple priorities at once.
- Lead by example . Mentor junior members of the team, turning B players into A players . Assist with onboarding new engineers to the TX team.
Qualifications- At least 5 years of consulting experience, balancing multiple clients, preferably in the SMB space.
- 5 + years serving in a senior engineer role.
- 5+ years of experience with multiple Microsoft technologies, including Office365, Exchange, Azure, Entra, Intune, etc.
- 5+ years of advanced virtualization experience (preferably in VMWare) .
- 5+ years of network design & optimization, including enterprise - grade switch es, firewall s & routers .
- Extensive experience in one or more cloud-based technologies (Azure, Google Cloud, AWS)
- Demonstrated experience in BNC 's core areas of expertise . T ypical project engagements include: security compromise & system breac h prevention / remediation, cloud migrations, physical to virtual conversions, on-prem to Office 365 conversions, disaster recovery and business continuity design & build-out, infrastructure refreshes, network creation & optimization, among others.
- N ice-to-Haves:
- Certifications: CCNA, CCNP, Azure Admin Certifications (ex - AZ-104) MCP, MCSE, CompTIA Sec+, A+, Net+
- Platforms/Software: MacOS, SQL, Google Workspace, RMM tools, ConnectWise,
- Pre & Post sales experience
- In addition to the above qualifications, you should also have the following qualities:
- Leadership:?The ability to lead and mentor a team of systems engineers.
- Communication:?The ability to communicate effectively with technical and non-technical audiences.
- Problem-solving:?The ability to identify and solve complex technical problems.
- Adaptability:?The ability to adapt to new technologies and changing business requirements.
- Organization: Possess excellent organizational skills.
- Independence: Can work independently but within a set of guidelines, policies and procedures.
- Flexibility: Be willing to support occasional after-hours and weekend work.
