About this Role:

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You’ll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.

What You’ll Do:

• Deliver advanced L2/L2+ technical production support for the force.complatform in a 24 x 5 environment

• Troubleshoot and resolve escalated incidents, perform root cause analysis andsupport integrations

• Collaborate with cross-functional teams, document solutions and drive processimprovements

• Performing minor code fixes and deploy changes as needed is a plus

What You’ll Need:

• Bachelor’s degree in IT with 4 6 years hands-on production support experience

• Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA

• Experience handling escalated technical issues (L2/L2+)

• Familiarity with Co-Pilot and GenAI tools

• Excellent communication skills; collaborative team player

Good to have:

• Apttus CPQ/CLM platform support experience is a plus

• Experience performing minor code fixes and deploying solutions is a plus

Who You Are:

• Analytical problem-solver who thrives in fast-paced environments, values collaboration and continuous improvement.

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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