Senior Systems Engineer - Microsoft Endpoint Management

Location: Brentwood, TN | Hybrid - 2-3 days/wk in office - Brentwood, TN

Travel requirements: Less than 10%

Summary:

This position is responsible for contributing to and performing tasks within assigned ITS departmental areas in support of Lifepoint’s Operating Systems, Infrastructure, and middleware, and which meet ITS/ Business expectations, and Customer Service Level Agreements. Serves on projects that require the department’s involvement. Provides departmental education and guidance to less experienced team members.

Essential Functions

• Manage and support Microsoft Configuration Manager (ConfigMgr) and Microsoft Intune environments to ensure secure, reliable, and efficient endpoint management.
• Design, implement, and maintain operating system deployment (OSD) solutions for Windows 11 devices.
• Develop, test, and troubleshoot task sequences, application deployments, software distribution, and operating system upgrades.
• Manage endpoint lifecycle activities, including imaging, driver management, application packaging, patching, and deployment automation.
• Support enterprise migration initiatives and technology modernization projects.
• Monitor system performance, identify root causes of technical issues, and implement corrective actions.
• Create and maintain technical documentation, standards, and operational procedures.
• Evaluate and implement new technologies, tools, and processes that improve endpoint management and user experience.
• Participate in an on-call support rotation and provide advanced technical troubleshooting as needed.
• Mentor junior team members and promote adherence to established operational and security standards.

Qualifications - External

Education: Bachelor’s degree and/or equivalent experience required.

Required Qualifications

• 5+ years of experience supporting Microsoft Configuration Manager (ConfigMgr/SCCM) in a large enterprise environment.
• Hands-on experience administering Microsoft Intune and modern endpoint management solutions.
• Strong experience with:
  • Operating System Deployment (OSD)
  • Windows image (WIM) management
  • Application packaging and deployment
  • Task sequence development and troubleshooting
  • Driver management across multiple hardware platforms
  • Windows 11 deployment and lifecycle management
  • Software update and security patch management
  • Distribution Point (DP) and Management Point (MP) administration
• Experience configuring, deploying, and troubleshooting enterprise endpoint infrastructure.
• Strong troubleshooting and root-cause analysis skills.
• Ability to manage multiple projects and operational priorities with limited supervision.
• Demonstrates a team-first mindset, consistently contributing to a positive culture, sharing knowledge, and supporting colleagues to achieve common goals.
• Demonstrates a service-oriented mindset and willingness to troubleshoot and resolve issues across the broader technology environment, regardless of functional ownership.

Preferred Qualifications

• Experience with Microsoft Intune, including Autopilot.
• PowerShell scripting and automation experience.
• Experience with PowerShell App Deployment Toolkit (PSADT).
• Experience with WMI, automation frameworks, and endpoint provisioning.
• Understanding of networking, firewalls, client/server communications, and content distribution.
• Microsoft certifications related to Endpoint Management, Intune, or Configuration Manager preferred