This is a full-time Senior Systems Engineer position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.

What we offer:

• $120k Annual Salary

• Annual merit bonus potential

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

Systems Administration & Infrastructure

• Administer and maintain Windows server environments, including Active Directory

• Monitor infrastructure health and performance; proactively identify and resolve issues before they impact end users

• Develop and maintain infrastructure-as-code, automation scripts, and runbooks to improve operational efficiency (PowerShell, Bash, Python)

• Design, configure, and maintain LAN/WAN, wireless, and VPN environments including switches, routers, firewalls, and load balancers

• Maintain network documentation including topology diagrams, IP address management (IPAM), and change logs

ServiceNow Development & Administration

• Configure and customize ServiceNow modules including Incident, Problem, Change, Service Catalog, and ITSM workflows

• Develop and maintain custom applications, business rules, client scripts, UI policies, flow designer automations, and integrations

• Partner with business stakeholders to gather requirements, design solutions, and deliver iterative improvements to the ServiceNow platform

• Manage ServiceNow instance administration including upgrades, cloning, performance tuning, and access controls

Enterprise Platform & Security Services

• Administer and support Mobile Device Management (MDM) platforms (e.g., Kandji, Meraki Systems Manager) for device enrollment, compliance, and app deployment

• Manage Identity Provider (IdP) services including SSO, MFA, and user lifecycle management (e.g., Okta)

• Maintain and tune endpoint security solutions (EDR/XDR, antivirus, device compliance) and coordinate incident response with the security partner

• Administer email security tools including spam filtering and anti-phishing policies

Qualifications:

• High School Diploma or equivalent

Requirements:

• 3–5 years of progressive experience in systems engineering, IT infrastructure, or a related technical role

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, firewalls) with hands-on configuration experience

• Experience with at least one ServiceNow module (ITSM, CMDB, or Service Catalog), including configuration or development

• Familiarity with MDM, IdP, endpoint security, and email security platforms

• Strong scripting and automation skills in one or more of: PowerShell, Bash, Python, or JavaScript

• Excellent troubleshooting methodology and the ability to work through complex, multi-system issues independently

• Strong written and verbal communication skills; able to translate technical concepts for non-technical audiences