Carvana

Senior Systems Administrator, Systems Support

Carvana • $85K — $110K *
Tempe, AZ 85281In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6-7 years experience in technical support; 2 years in Systems Administration
  • Familiarity with server virtualization solutions (VMware, Hyper V, Acropolis preferred)
  • Advanced troubleshooting skills in Windows Server OS (2016, 2019, 2022) and Azure AD
  • Expertise in Windows Active Directory; HA setup for services like DHCP, DNS, and Radius
  • Proficient in PowerShell scripting for process automation
  • Knowledge of Microsoft Server family (SQL, ADFS, TFS, IIS, SharePoint)
  • Familiar with network protocols, firewalls, and NAS products.

Responsibilities

  • Solve escalated Tier 3 technical issues through professional communication
  • Demonstrate expertise across Tier 1 and Tier 2 support responsibilities
  • Create policies and procedures for software/hardware changes
  • Collaborate with Team Leads on training and policy implementation
  • Continuously improve processes for efficiency
  • Mentor and coach Associate Systems Administrators
  • Document and share solutions for new problems
  • Contribute to after-hours on-call support
  • Work with vendors to resolve technical issues
  • Manage server installation and maintenance
  • Handle Systems Administration tasks in Active Directory
  • Maintain corporate directory services and backup operations
  • Plan and implement SaaS tools in hybrid environments
  • Support helpdesk/desktop team as needed
  • Perform additional duties as assigned.

Benefits

  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Perks including student loan payments and vehicle discounts
  • Wellness programs for physical and mental health
  • Opportunities for skill expansion and knowledge sharing
  • Promotions from within and rapid career growth
  • Position in a fast-growing company
Full Job Description
THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you'll be doing
  • Solve escalated Tier 3 technical issues through customer conversation, accessing support tools, and additional support staff while providing prompt and professional communication.
  • Demonstrate expertise in all Tier 1, Tier 2 responsibilities which include triaging tickets and basic technical support and troubleshooting.
  • Create new policies and procedures for software and hardware changes going from testing to production.
  • Partner with Team Leads and Managers on training & new policy/procedure implementation.
  • Continuously improve and streamline processes and procedures to ensure effectiveness and efficiency.
  • Serve as a trainer, mentor and coach to the Associate Systems Administrators.
  • Serve as a business partner to other departments on projects.
  • Document solutions to new problems and share with the rest of the team.
  • Participate in after-hours on-call support rotation.
  • Work with vendors to resolve issues either onsite or on the phone.
  • Work on Server installation, provisioning, and maintenance on multiple levels: OS, DB, and Application.
  • Perform Systems Administration tasks in Active Directory.
  • Centrally maintain corporate directory services, e-mail suite and perform backup/restore operations.
  • Plan, implement and maintain SaaS tools including some hybrid environments.
  • Serve as escalated support for the helpdesk/desktop support team to help resolve issues when needed.
  • Other duties as assigned.

What you should have
  • Minimum 6-7 years of experience in the technical support field with at least 2 of those in the Systems Administration field.
  • Enterprise experience in server virtualization solutions specifically VMware and Hyper V (Acropolis experience preferred).
  • Advanced skills in troubleshooting Windows Servers OS 2016, 2019, 2022 and Azure AD.
  • Advanced skills administering Windows Active Directory and experience in setting up HA for critical services like DHCP, DNS, and Radius.
  • Skills writing scripts in PowerShell to automate processes.
  • Advanced knowledge of Microsoft Server Family specifically (SQL, ADFS, TFS, IIS, SharePoint).
  • Understanding of network protocols, ports, firewalls, and methods.
  • Experience with implementing and maintaining NAS products.
  • Familiarity with data center environments.
  • Basic skills with AI tools to create, implement, and deploy intelligent solutions that automate workflows and produce actionable insights.

What we'll offer in return
  • Full-Time Salary Position with a competitive salary.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak, and understand English.
  • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to carry and transport up to 70 pounds up to 20 feet.
  • Requires excellent visual acuity and manual dexterity.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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