Job OverviewAbout the RoleKandor Management is looking for a
Senior System Administrator to join our team and support
Kendrix, our technology division. This is a hands-on leadership role for someone who thrives on building resilient infrastructure and driving IT strategy across a multi-company environment while providing IT services. You'll take ownership of critical systems - from virtualization and disaster recovery to security and compliance - while working closely with stakeholders to keep our technology running smoothly and cost-effectively.
Key ResponsibilitiesSystems Administration:- Manage and support Azure and SharePoint environments including Entra, Azure VM's, SharePoint permissions, SharePoint Sites
- Manage and support Microsoft M365 subscription users and applications including Outlook, Office (Word, Excel, PowerPoint), Teams, Power Automate
- Backup & Disaster Recovery: Design, build, and continuously improve backup and DR systems. Apply industry best practices and establish rigorous testing procedures for backups, failover, and failback.
- Security: Implement and maintain best-practice security standards across all systems and infrastructure.
- Vendor & Contractor Management: Collaborate with external vendors and contractors to build and maintain a healthy, reliable IT infrastructure.
- Stakeholder Engagement: Meet regularly with VPs, Directors, and Managers to advise on how to best leverage IT infrastructure while managing and optimizing costs.
- Project Management: Own and drive various IT initiatives, including continuous systems improvement, IT asset integration for acquired companies, new office onboarding, and application suite deployments.
- Compliance & Security: Contribute to the development of procedures and systems supporting progress toward ISO 27001 certification, and ensure compliance with security policies and data protection standards.
- Asset & License Management: Maintain accurate IT control documentation and manage inventory of IT assets and software licenses including software/firmware update processes.
- Training & Documentation: Deliver training and support documentation for end-users.
- Employee Onboarding/Offboarding for IT Assets, systems and applications.
Qualifications- Proven experience designing and managing enterprise-scale IT infrastructure, including remote access, Azure, SharePoint and M365 environments.
- Hands-on experience with Windows Server, Windows 10/11 and MacOS as well as SQL Server.
- Experience with Cybersecurity compliance and deployment for best practice in various environments (Cloud, On-Premise server, Desktop and Cloud-hybrid environments) as well as EDR, EPP, SIEM and MDM systems and Intrusion Detection/Monitoring of cloud and on-premise solutions
- Strong understanding of security best practices and IT compliance frameworks (ISO 27001 experience an asset).
- Experience with SSO and MFA including application and Entra integration and management. Experience with SAML and OIDC are an additional asset.
- Experience overseeing helpdesk operations, including SLA/KPI management, ticketing systems, and support process improvement.
- Excellent stakeholder management skills, with the ability to communicate technical concepts to non-technical leadership.
- Experience supporting multi-entity or multi-company IT environments, ideally including M&A integration or office onboarding.
- Strong organizational skills with experience maintaining IT documentation and asset management systems.
- Comfortable working on-site in Burnaby, BC
- After-Hours Support: Provide off-hours support as needed to ensure uninterrupted service for the business and its customers.
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