Kadiak, LLC, a Koniag Government Services company, is seeking a Senior Sustainment Project Manager - Federal Electronic Health Record (EHR) Program in MD. The position is remote. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
We are seeking an experienced Senior Sustainment Project Manager to lead the planning, execution, and continuous improvement of sustainment activities for a large-scale Federal Electronic Health Record (EHR) implementation. This role is responsible for ensuring the successful transition from deployment to steady-state operations while driving operational excellence, stakeholder satisfaction, and continuous service improvement.
The ideal candidate is a strategic critical thinker with exceptional project management expertise, a passion for process improvement, and a proven ability to lead complex initiatives across highly cross-functional, multi-vendor, and client-facing environments. This individual will collaborate with government stakeholders, clinical and technical teams, implementation partners, and operational support organizations to ensure the long-term success and optimization of the EHR platform.
Key Responsibilities:- Lead sustainment initiatives supporting a large-scale Federal EHR program, ensuring operational readiness, stability, and continuous improvement.
- Manage multiple concurrent workstreams across technical, operational, clinical, and business stakeholders.
- Develop and maintain integrated project plans, schedules, risk registers, issue logs, and executive status reports.
- Serve as the primary interface between government clients, implementation partners, and third-party vendors to coordinate activities and resolve cross-functional dependencies.
- Drive process optimization initiatives that improve operational efficiency, service delivery, governance, and customer satisfaction.
- Facilitate executive-level meetings, steering committees, and cross-functional working groups while communicating project status, risks, and mitigation strategies.
- Identify operational gaps, analyze root causes, and develop scalable solutions that improve sustainment performance.
- Partner with Change Management, Training, Infrastructure, Cybersecurity, Service Desk, Clinical Informatics, and Engineering teams to ensure seamless operational support.
- Monitor project performance using KPIs, SLAs, and operational metrics to drive data-informed decision making.
- Manage project scope, budget, schedules, resource allocation, and contractual deliverables while ensuring compliance with federal requirements.
- Lead risk identification, mitigation planning, and issue resolution across multiple organizations and vendors.
- Ensure adherence to PMO governance, quality standards, and federal program management best practices.
- Support transition planning, release management, and operational readiness activities for new EHR capabilities.
Required Qualifications:- Bachelor's degree in Business, Healthcare Administration, Information Technology, Engineering, or a related field.
- 8+ years of project or program management experience supporting large-scale IT or healthcare technology initiatives.
- Demonstrated experience supporting Federal government contracts, preferably within the Department of Veterans Affairs (VA), Department of Defense (DoD), or other federal healthcare agencies.
- Experience supporting Electronic Health Record (EHR) implementations, sustainment, optimization, or modernization programs.
- Proven success leading highly cross-functional teams across multiple organizations and vendor partners.
- Strong client-facing consulting experience with executive-level communication and stakeholder management skills.
- Exceptional critical thinking, analytical problem-solving, and decision-making abilities.
- Demonstrated experience leading business process improvement initiatives using Lean, Six Sigma, Agile, ITIL, or similar methodologies.
- Experience managing project risks, dependencies, budgets, schedules, and contractual deliverables.
- Strong facilitation, negotiation, conflict resolution, and organizational skills.
- Proficiency with project management tools such as Microsoft Project, Jira, Azure DevOps, ServiceNow, or similar platforms.
- Ability to Travel 2-4 times per year (~15% travel time)
Preferred Qualifications:- Active PMP certification.
- Agile certifications (Certified ScrumMaster, PMI-ACP, SAFe, or equivalent).
- ITIL Foundation or higher certification.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience supporting Oracle Health (formerly Cerner Millennium), Epic, or other enterprise EHR platforms.
- Experience working within highly regulated federal healthcare environments.
- Active Public Trust or Secret security clearance (or ability to obtain one).
Core Competencies:- Strategic and critical thinking
- Process improvement and operational excellence
- Executive stakeholder management
- Cross-functional leadership
- Multi-vendor coordination
- Client relationship management
- Program governance
- Risk and issue management
- Change leadership
- Executive communication and presentation
- Data-driven decision making
- Continuous improvement mindset
- Collaboration and influence without direct authority
- Adaptability in fast-paced, complex environments
What Success Looks LikeThe successful candidate will establish trusted relationships with government stakeholders, effectively coordinate across multiple vendors and functional teams, proactively identify and resolve operational challenges, and continuously improve sustainment processes that enhance system performance, customer experience, and mission outcomes. They will bring a collaborative leadership style, a commitment to operational excellence, and the ability to navigate ambiguity while delivering measurable results in a complex federal healthcare environment.
