Title Senior Sustaining Engineer
Department Service Projects - AMER
Location Niwot/Hybrid
ReportsTo Service Project Manager - AMER
Your ImpactWe are seeking a Senior Sustaining Engineer to support the lifecycle of Particle Measuring Systems' deployed products and solutions. This role plays a critical part in ensuring product reliability, resolving complex technical issues, and driving continuous product improvement. This position requires strong technical troubleshooting capability, cross-functional collaboration, and the ability to translate field feedback into actionable product improvements.
The RoleThe Senior Sustaining Engineer acts as a technical escalation point for field and service teams, partnering closely with R&D, product management, quality, and customer support organizations to diagnose issues, implement corrective actions, and maintain product performance in the field.
Job Responsibilities- Serve as Level 3 technical escalation for complex product and system issues impacting customers or field service teams
- Investigate product failures and field issues using structured root cause analysis methodologies
- Work closely with R&D engineering teams to identify design-related issues and implement corrective actions
- Drive Corrective and Preventive Actions (CAPA) to resolve recurring product or system issues
- Support engineering change processes including design updates, firmware revisions, and product improvements
- Analyze field data, service reports, and reliability trends to identify systemic product issues
- Develop technical documentation including troubleshooting guides, service bulletins, and engineering change recommendations
- Provide technical guidance and mentoring to service engineers and junior engineering staff
- Collaborate with Quality, Manufacturing, and Product Management teams to improve product performance and serviceability
- Participate in product lifecycle management activities including sustaining engineering reviews and reliability improvement initiatives Resolve technical and tactical issues through structured problem-solving and collaboration
- Communicate progress on resolutions to internal stakeholders and help with customer management as required
- Continuously evaluate processes for improvements in efficiency, quality, and safety
- This job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.
Required Qualifications- Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 6+ years of relevant engineering experience supporting complex systems, instrumentation, or automation technologies; OR equivalent combination of education and experience
- Experience supporting fielded products or sustaining engineering activities
- Demonstrated success diagnosing complex technical issues across hardware, software, and system integrations
- Proficiency in coding and scripting (e.g., Python, PowerShell, or similar) aimed at accelerating troubleshooting activities, identifying effective workarounds, and reducing engineering effort required for bug fixing
- Strong problem-solving skills using structured methodologies such as 8D, A3, or RCA
- Experience supporting complex instrumentation or automation systems in production environments
- Ability to interpret system architectures, control schematics, and communication protocols
- Experience working with industrial communication protocols such as Modbus, Ethernet/IP, and OPC UA
- Understanding of regulated manufacturing environments (GMP, GAMP, FDA, Annex 1 preferred)
- Strong collaboration and communication skills across engineering and customer support teams
- Ability to mentor junior engineers and guide technical problem-solving activities
Preferred Qualifications- Experience working in regulated or controlled manufacturing environments
Work Environment & Physical Requirements- This role primarily operates in an office/lab/manufacturing environment. Must be able to sit, stand, and use a computer for extended periods of time
- Occasional lifting of up to 20 lbs. may be required
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role
Compensation & Benefits- Competitive base salary range: $95,000 - 140,000, depending on experience
- Our compensation philosophy: we offer competitive pay based on market data, including local, national, and industry benchmarks. For new hires, offers are generally within the established min- to mid-point of the range for the role, with flexibility to recognize experience, skills, and education. Our approach ensures fair pay internally while remaining competitive externally and allows room for growth.
- Comprehensive benefits package:
- Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance
- 401(k) retirement plan with company match
- Vacation, holiday, and leave policies
- Tuition reimbursement, Employee recognition programs, Employee assistance programs
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