Tata Consultancy Services

Senior Support Engineer

Tata Consultancy Services$100K — $120K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of hands-on experience in observability, SRE, or DevOps roles.
  • Proven expertise in infrastructure and application-level reliability.
  • Deep knowledge of observability tools such as Dynatrace, ELK, Splunk, and PagerDuty.
  • Advanced proficiency with Azure Kubernetes Service (AKS) and Terraform.
  • Strong understanding of observability principles including instrumentation and SLIs/SLOs.

Responsibilities

  • Design and implement observability-as-code solutions using Terraform.
  • Drive observability improvements with industry-leading tools for real-time performance insights.
  • Instrument applications for end-to-end observability in microservices and event-driven architectures.
  • Troubleshoot complex production incidents across multiple service layers.
  • Ensure reliability and scalability of AKS infrastructure with Azure managed services.
  • Translate business requirements into observable and resilient systems.
  • Automate operational tasks to enhance system resilience through infrastructure-as-code.

Benefits

  • Flexible work environment with opportunities for remote work.
  • Professional development and training opportunities.
  • Collaborative team culture focused on knowledge sharing.
  • Access to cutting-edge technology and tools.
  • Participation in meaningful incident response and resilience-building exercises.
Full Job Description
Roles and Responsibilities: • Design and implement observability-as-code solutions using Terraform to deploy monitoring pipelines, dashboards, and alerting strategies across distributed systems. • Drive observability improvements leveraging industry-leading tools (Dynatrace, ELK, Splunk, PagerDuty) to achieve real-time performance insights and comprehensive system visibility. • Instrument applications for end-to-end observabilityimplementing distributed tracing, metrics collection, and log aggregation across Node.js and .NET microservices and event-driven architectures. • Troubleshoot complex incidents in production environments, diagnosing root causes across multiple service layers, databases, caches, and APIs under load using SLISLO frameworks. • Investigate and resolve Azure Kubernetes Service (AKS) infrastructure, ensuring reliability and scalability of containerized workloads with deep proficiency in Terraform and Azure managed services (SQL MI, Redis, Functions, Event Grid). • Translate business requirements into observable, resilient systems that meet defined SLIsSLOs and drive reliability improvements. • Automate operational tasks to reduce toil and improve system resilience through infrastructure-as-code and CICD best practices. • Lead incident response and remediation for mission-critical systems, conducting blameless postmortems and building resilience through chaos engineering and tabletop exercises. • Collaborate cross-functionally with development, platform, and business teams to improve service availability, scalability, and operational excellence. Skills Required: • Must-have8 years hands-on experience in observability, SRE, or DevOps roles with proven expertise across infrastructure and application-level reliability. • Deep expertise in observabilit y tooling Dynatrace, ELK, Splunk, and PagerDuty demonstrated understanding of observability principles (instrumentation, correlation IDs, SLISLO frameworks). • Advanced proficiency with Azure Kubernetes Service (AKS), Terraform, and Azure Salary Range - CA$ 100,000 - CA$ 120,000 Per Year TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
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