The Pinnacle Service Professional delivers elite, "white glove" support to a select group of top-tier Financial Advisors. This role goes beyond traditional call center responsibilities, requiring a higher standard of service, expertise, and relationship management. Pinnacle Service Professionals serve as trusted partners, providing proactive, personalized assistance that reflects deep industry knowledge and a commitment to excellence.
Job Overview:
The Supervisory Principal is responsible for completing front-line supervisory tasks on a daily basis and reporting potential sales practice concerns to the Regional Supervisory Principal. Great emphasis will be placed upon completing tasks according to the established Service Level Agreements and at a high level of quality. The Supervisory Principal may also serve as the Subject Matter Expert for certain complex products, centralized review processes, and/or business models where the SP will act as the primary supervisor for all HOS, Branch OSJ, and advisors under field OSJs.
Responsibilities:
• Review of securities transactions on the electronic trade blotter for suitability and compliance with regulations and firm policy.
• Review of account-level suitability alerts for brokerage and advisory accounts using LPL's electronic supervisory tool suite.
• Review and approval of account documentation and correspondence.
• Analysis of transaction activity and identification of potential sales practice
concerns.
• Collaboration with Regional Supervisory Principals and other business partners to escalate and resolve sales practice concerns.
• Supervise activity within the Advisory and RIA business models
• Review of full discretion and advisory fee credits/reversals
• Supervisory oversight of MSRB securities (municipal bonds, 529 College Plans)
• Supervisory oversight of Complex Products such as annuities, alternative
investments, and structured products.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
• Undergraduate degree in Business, Accounting, Finance or related discipline
• 7+ year's industry experience in a compliance related function
• Series 7, 9 AND 10 (OR Series 24); Series 4 AND 53 required OR must pass within 120 days of employment (for candidates with S24); Series 66 (OR S63 AND S65)
Core Competencies:
• Work within a team environment to identify potential sales practice concerns
• Provide consultative support to clients
• Provide awareness across all BRM departments of any investigations, escalations, or emerging risks involving advisors and OSJs
• Knowledge of mutual funds, annuities, general securities, and other financial
products required
• Knowledge of FINRA, SEC, and State rules and regulations required
• Ability to work in a fast paced/high volume environment and be flexible with work schedule
• Ability to multi-task, strong attention to detail, excellent problem-solving and
follow-up skills
• Excellent oral and written communication skills
• Ability to make regulatory and supervisory-based decisions
• Proactive collaboration and service-based responses with business partners on escalated issues
• Ability to develop compliance systems and strategies for effective supervision
Pay Range:
$74,057.00 - $123,497.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
