ServiceNow

Senior Staff Software Engineer - AI/ML - Veza

ServiceNow$171K — $300K *
US-AnywhereRemote in Minneapolis, MN
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of software engineering experience focused on data structures, algorithms, and distributed systems.
  • Experience in designing and operating production-grade agentic systems, particularly multi-agent orchestration.
  • Proficiency in Python and familiarity with systems languages like Go, Java, or C++.
  • Hands-on experience with frontier AI SDKs including Anthropic, Google, or OpenAI for model evaluation.
  • Understanding of RAG and retrieval patterns applicable in production environments.
  • Record of technical leadership in architecture ownership and mentoring in production AI practices.

Responsibilities

  • Architect and operate production-grade agentic AI systems for identity security.
  • Design multi-agent systems that ensure reliable performance in real-world applications.
  • Integrate enterprise data to enable context-driven decision-making in agents.
  • Implement safety and governance protocols for deploying autonomous systems at scale.
  • Collaborate with product teams to ensure low-latency retrieval and semantic accuracy for agents.
  • Elevate engineering standards through code reviews and architectural guidance.

Benefits

  • Health plans with flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations programs.
  • Flexible time away and family leave initiatives.
Full Job Description
Job Description

The Access AI team is the customer-obsessed engineering group building the agentic AI and enterprise-scale harness platform that powers agents for Access Management across all Identity Security Products. We build AI as foundational platform infrastructure - prioritizing robustness, performance, safety, and real-world customer impact at scale.

Types of problems you'll get to work on

You will architect, build, and operate production-grade agentic AI systems-autonomous agents that reason over enterprise data and execute mission-critical identity security actions at Fortune 500 scale. As a tier-one technical leader at the intersection of Agent research and large-scale backend systems, you will shape the architectural patterns, scalability guardrails, and strategic vision for autonomous enterprise security.

Your core focus areas:
  • Agentic architecture. Design and ship multi-agent systems - orchestration, tool use, planning loops, memory, and failure recovery - that operate reliably in production, not in notebooks.
  • Enterprise-grounded reasoning. Build agents that leverage Access Graph, Access Reviews, and permission and risk data - to make decisions with context no frontier model has on its own.
  • Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale.
  • Retrieval and grounding. Work closely with our different product teams, platform and graph teams to ensure agents are grounded in accurate, low-latency retrieval - RAG pipelines, semantic search, re-ranking, and evaluation - as a critical dependency of agentic quality.
  • Model integration and evaluation. Integrate frontier models, evaluate trade-offs across cost, latency, and capability for production use cases.
  • Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching - particularly on agentic design patterns and production AI discipline.


Qualifications

Qualifications

To be successful in this role you have:
  • 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
  • Hands-on depth designing, shipping, and operating agentic systems in production - multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
  • Production-grade Python. Systems language (Go, Java, or C++) is a plus.
  • Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) - prompt engineering, structured outputs, and model evaluation in production settings.
  • Familiarity with RAG and retrieval patterns in production - vector stores, hybrid search, and retrieval evaluation metrics.
  • Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.

Nice to Have
  • Deeper specialization in search and retrieval at scale or MLOps/model observability.
  • Published work or open-source contributions in agentic systems or retrieval.
  • Exposure to LLM fine-tuning or inference optimization in production.

Why join us

Intelligence is commoditizing. Context and execution are not. With over 30 billion access permissions under management, global enterprises in Fortune 500 trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance, we are building the system that makes AI actually work inside the enterprise to secure Enterprises.

Redefining Agentic Identity Governance:
  • Agentic Search: Provides natural language, context-aware discovery capabilities across complex permission graphs, enabling rapid identification of access risks and opportunities.
  • Agentic Access Reviews: Streamlines certification processes by using autonomous agents to analyze risk and suggest remediation, significantly reducing reviewer fatigue and preventing rubber-stamping by automating User Access Reviews.
  • Agentic LCM: Orchestrates end-to-end lifecycle management workflows, from provisioning to de-provisioning, using intelligent agents to ensure consistency and compliance.
  • Agentic Risk insights: Leverages AI to continuously analyze access patterns, surfacing risks before they escalate.
  • Agentic NHI and Agent Security: Monitors and secures non-human identities and AI agents by auditing their permissions, ownership and resources.


Autonomous Enterprise: Self-driving access management grounded on identity and permission data from different sources - context no frontier lab can replicate,

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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