ServiceNow

Senior Staff Software Engineer - AI/ML - Veza

ServiceNow$171K — $300K *
US-AnywhereRemote in Minneapolis, MN
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's, Master's, or PhD in Computer Science, Engineering, or a related technical field.
  • 10+ years of professional software engineering experience with proven technical leadership at a Staff or Senior Staff level.
  • 2+ years of hands-on experience in architectural design of GenAI technologies and multi-agent systems.
  • Expert-level proficiency in Python and Golang (or Java) with strong background in distributed systems and microservices architectures.
  • Deep understanding of Cloud Platforms (AWS, Azure, GCP) with experience in enterprise Identity and Access Management (IAM).
  • Demonstrated product ownership with experience scaling AI initiatives within enterprises.
  • Exceptional communication skills for presenting complex AI concepts clearly to diverse audiences.

Responsibilities

  • Define the technical roadmap and architecture for the Access AI Platform, ensuring high availability and low latency.
  • Lead the design of advanced agent orchestration layers and multi-agent communication systems.
  • Transition LLM capabilities from experimental to hardened, enterprise-grade pipelines.
  • Act as a force multiplier across engineering teams by promoting engineering excellence and mentorship.
  • Partner with Product, Security, and Executive leadership to align technical investments with business strategies.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

We are seeking a Senior Staff Software Engineer to serve as the technical visionary and architect for our multi-agent harness platform, and writing agents for our products.

This is a high-leverage, tier-one leadership opportunity operating at the absolute frontier of Agent research and large-scale backend systems engineering. In this role, you won't just implement agents-you will define the architectural patterns, scalability guardrails, and strategic direction for how intelligent, autonomous agents reason, decide, and secure the modern enterprise.

What You Will Do
  • Architect & Vision: Define the technical roadmap and architecture for Access AI Platform, ensuring high availability, low latency, and deterministic reliability.
  • System Design: Lead the design of advanced agent orchestration layers, multi-agent communication, and sophisticated context/memory management.
  • Productionize at Scale: Transition cutting-edge LLM capabilities and MCP frameworks from experimental prototypes into hardened, enterprise-grade pipelines within our identity access infrastructure.
  • Technical Leadership: Act as a force multiplier across the engineering organization. Define engineering excellence, establish robust test/evaluation frameworks for non-deterministic AI systems, and mentor senior and staff-level engineers.
  • Cross-Functional Influence: Partner closely with Product, Security, and Executive leadership to align technical investments with long-term business strategy, pioneering new capabilities from ideation to global deployment.


Qualifications

What You Bring
  • Education: Bachelor's, Master's, or PhD in Computer Science, Engineering, or a related technical field.
  • Experience: * 10+ years of professional software engineering experience, with a proven track record of technical leadership at a Staff or Senior Staff level.
  • 2+ years of hands-on experience in architectural design and production deployment of GenAI technologies, multi-agent systems, LLM orchestration frameworks (e.g., LangChain, AutoGen), or Model Context Protocols (MCP).
  • Technical Mastery: * Expert-level proficiency in Python and Golang (or Java), with deep expertise in distributed systems, microservices architectures, and high-throughput API design.
  • Deep understanding of Cloud Platforms (AWS, Azure, GCP) with experience designing or integrating with enterprise Identity and Access Management (IAM) environments and security fabrics.
  • Execution & Ownership: A strong sense of product ownership. You have a history of taking ambiguous, 0-to-1 AI initiatives and scaling them to 1-to-100 enterprise realities.
  • Communication: Exceptional communication skills with a demonstrated ability to distill complex AI reasoning and architectural trade-offs into clear, strategic narratives for both engineering teams and executive boardrooms.

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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