Summary:The Salesforce System Administrator will lead the end-to-end management of projects by partnering directly with business stakeholders to gather requirements, design declarative solutions, and oversee delivery. This hands-on role is responsible for executing system administration, managing technical debt, and acting as the tier escalation point for cases and troubleshooting. In this position, you will utilize advanced declarative tools, especially Flow automation and data modeling-to solve complex platform issues and ensure Salesforce runs efficiently, reliably, and at its best.
Essential Duties and Responsibilities:- Project Delivery & Business Partnering: Own the project lifecycle from inception to deployment. Run discovery sessions with cross-functional business units, map business processes, and translate requirements into actionable project plans.
- Case Management & Troubleshooting: Act as the primary technical escalation point for daily operations. Investigate, diagnose, and resolve high-frequency or complex system issues, user requests, and platform bugs.
- Technical Debt Mitigation: Proactively audit the Salesforce org to identify redundant configurations, obsolete fields, and outdated validation rules. Formulate remediation strategies to maintain system performance and a clean data model.
- Advanced Declarative Configuration: Build robust, scalable solutions using advanced Flow Builder (including complex record-triggered, scheduled, and screen flows), custom metadata types, advanced sharing rules, and complex security architectures.
- Architect & Developer Alignment: Partner with the Admin Architect and Developers to evaluate technical alternatives. Ensure declarative capabilities are fully exhausted before handing off custom programmatic work (Apex/LWC) to the developer team.
- Documentation & Governance: Maintain and create comprehensive functional documentation, including business process maps, automated flow diagrams, training materials, and detailed user stories.
Requirements:Education and/or Experience, Knowledge, Skills & Abilities:To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Experience: 4+ years of dedicated, hands-on Salesforce administration and project management experience within a complex enterprise environment.
- Communication: Demonstrated track record of excellent communication, interpersonal, and presentation skills.
- Education / Certifications:
- Required: Salesforce Certified Advanced Administrator.
- Highly Preferred: Salesforce Certified Platform App Builder and/or Salesforce Certified Business Analyst.
Technical Skills- Declarative Frameworks: Advanced Salesforce Flow Builder, Validation Rules, Approvals, Custom Metadata Types, and Schema Builder.
- Data & Security Governance: Deep understanding of Salesforce sharing architecture (Roles, Profiles, Permission Sets, Restriction Rules), data security, reporting, and dashboard design.
- Tooling & Administration: Data Loader, Salesforce Optimizer, Debug Logs, Sandbox Management, and standard deployment tools (Change Sets/DevOps center).
- Project Management: Agile/Scrum methodology, end-to-end project lifecycle ownership, requirements gathering, and cross-functional stakeholder management.
Required experience is commensurate with the selected job level:- The Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 2-5 years of relevant job related experience
- The Senior Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
- The Lead Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
Working Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Occasional overnight travel may be required.
- Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
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