Job DescriptionWe're seeking a future team member for the role of Senior Associate, Client Success to join our Client Service Practice team. This role is located in Pittsburgh, PA.
In this role, you'll make an impact in the following ways:
- Support the development and deployment of service-related communications for clients to inform, align and drive adoption of key initiatives
- Partner closely with service teams and other internal stakeholders to support client education and training strategies tied to business initiatives and change events
- Maintain and track alignment across enterprise initiatives impacting client experience
- Contribute to the execution of theClient Service strategy across Platforms
- Develop executive-ready materials to communicate progress of Practice initiatives
- Collaborate across teams to foster a culture of accountability, partnership and continuous improvement
- Support strategic transformation initiatives focused on improving the client experience and operational effectiveness
To be successful in this role, we're seeking the following:
- Bachelor's degree required
- 3-5 years of relevant professional experience in client service, training, communications or strategic transformation initiatives
- Experience with cross-functional initiatives and collaborating with multiple stakeholders
- Ability to analyze problems, prioritize tasks and execute in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency in Microsoft PowerPoint, Excel and other presentation or collaboration tools
About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
