Job DescriptionSenior Specialist, Client OperationsWe're seeking a future team member for the role of
Senior Specialist, Client Operations to join our team. This role is located in
Los Angeles, CA - 4 days in office required.In this role, you'll make an impact in the following ways:
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
- Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
- Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
- Analyze client feedback and operational data to drive improvements and inform strategic decision-making.
To be successful in this role, we're seeking the following:
- Bachelor's degree in business, Finance, or a related field.
- Advanced degree, FINRA security licenses or professional certification preferred.
- 4-7 years of professional experience, securities brokerage experience preferred.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
