Job DescriptionSenior Specialist, Client OperationsWe9re seeking a future team member for the role of
Senior Specialist, Client Operations to join our team. This role is located in
Lake Mary, FL.In this role, you9ll make an impact in the following ways:
- Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Apply advanced problem-solving skills, judgement, and experience to analyze information.
- Use developed communication skills to deliver high quality service to a specialized client base.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Leads and participates in internal activities and initiatives designed to improve client experience.
- Help develop process improvements.
- No direct reports.
- Provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
To be successful in this role, we9re seeking the following:
- Bachelor9s degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
