Job Description

Senior Specialist, Client Operations

We9re seeking a future team member for the role of Senior Specialist, Client Service Management to join our Total Wealth Services Ops team. This role is located in Lake Mary.

In this role, you9ll make an impact in the following ways:

• Serve as a point of contact to clients to resolve moderately complex day-to-day service issues.
• Partner with clients and key stakeholders across the enterprise to understand and deliver on client needs and align with BNY commercial strategy.
• Provide exceptional client service to meet client needs and expectations across all products and services.
• Participate in the end-to-end client service delivery model, report on client satisfaction, and support continuous service improvement initiatives including digital adoption.

To be successful in this role, we9re seeking the following:

• Bachelor9s degree or the equivalent combination of education and experience.
• 4-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee9s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an 4at will4 position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.