Qualifications

• High school diploma or equivalent required.
• Minimum four years in consumer collections with a record of effective account recovery.
• Advanced knowledge of office equipment and collection software is essential.
• Proven ability to handle challenging situations with good judgment.
• Strong interpersonal skills to manage adverse interactions.

Responsibilities

• Manage daily workflow for collection activities.
• Oversee and recommend adjustments to recovery collection processes.
• Prepare monthly reports and perform portfolio analyses.
• Coordinate assignments with collection agencies and manage legal actions for recoveries.
• Train staff on policies, laws, and procedures related to collections.

Benefits

• Short-term and long-term incentives available.
• Insurance options include comprehensive medical, dental, and vision plans with HSA/FSA.
• 401(k) with a 5% employer match.
• Employee Assistance Program (EAP) offered.
• Life and disability coverage provided.
• Voluntary cash benefits for specific illnesses available.
• Tuition reimbursement options for continuing education.
• Generous leave, including Paid Time Off, Paid Sick Leave, and Paid Holidays.