Proactive, curious mindset ready to engage with partners
Experience in a customer-facing technical role, especially with MSPs
Strong communication and presentation skills for effective partner interactions
Proficiency in Windows OS, scripting, automation, networking, and virtualization
Background in Remote Monitoring and/or PSA solutions is beneficial
Ability to thrive in a dynamic, fast-paced environment
Technical degree is a plus but not mandatory
Responsibilities
Build relationships with partners to understand their needs and enhance product use
Provide technical expertise and guidance tailored to partner requirements
Advocate for partner success in discussions with Product Management
Collaborate with partners to design and implement custom solutions
Troubleshoot technical issues promptly, coordinating with support when necessary
Train partners and internal teams to maximize product benefits
Share market insights and competitive knowledge to aid in customer migrations
Document interactions and project updates for clear communication
Benefits
Medical, dental, and vision coverage for employees and their families
Generous PTO and recognized holidays
Two paid volunteer days annually
Company-contributed pension plan
Employee stock purchase program
Discounted gym access at local facilities
Engagement in community fundraising through company programs
Custom learning experiences for professional development
Full Job Description
N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow!
Please note this is a hybrid role, therefore attendance at the Morrisville collaboratio hub is required.
What You'll Do • Build and Foster Relationships: Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able. • Technical Expertise and Guidance: Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues. • Partner Success Advocacy: Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business. • Solution Design and Implementation: Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products. • Troubleshooting and Problem Solving: Get hands-on with tricky technical issues, making sure partners' problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed. • Training and Enablement: Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products. • Market and Competitive Insight: Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve. • Documentation and Accountability: Keep track of partner interactions, project updates, and solutions, ensuring everything's communicated clearly and everyone's on the same page.
What You'll Bring • A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs. • Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs. • Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or in-person. • Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred. • A background in supporting Remote Monitoring and/or PSA solutions is a big plus. • The ability to thrive in a fast-paced, dynamic environment, showing initiative and independence while meeting set objectives. • Strong self-management and customer service skills, ensuring you can handle multiple projects and partner needs. • A technical degree is complementary, but your experience and skills are what really count. • Willingness to travel up to 5-10% of the time
Purple Perks
What do we offer you?
Medical, dental and vision - for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning - custom learning experience as part of our investment in you
