Job Summary
About the team
FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry.This opportunity is atFreeWheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub programmatic technologies.
About the role
Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Advertiser Suite9s newest customers, consulting on their pre-sale's engagement, implementation, scaling and handoff to Account teams, and subsequent technicalproject basedconsultation and support.
This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech providers, to ensure technical product needs are met, issues are resolved with expedience, and complex questions are answered about our programmatic Advertiser Suite offerings prior to,duringand postimplementation.
You will be goaled with ensuring clients move through their trial phase and become full-term customers who spend at scale on our platform.You will alsobe responsible forre-engaging existing customers that are now looking to implement new complex features and need specialized technicalexpertise.Youwill work as part of a global team that can be deployed on global,regionaland/or local opportunities asrequired.An important aspect of the Senior role is tosupport our most strategic Tier 1 accounts,coach juniorteammates, drivethe governance of our methodologies, define&executestrategiesand initiativesto evolve our best practices and processes that allow us to scale successfully.
Schedule: Onsite 4days per week in the New York office. 1day remote work schedule
This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.
Job Description
Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency,leveragingskills such as SQL and API management
Build trusted relationshipswith customer stakeholders, particularly inAdOps, engineering, data science, and product roles
- 5-8years of work experience in a technical customer facing or support role in AdTech
- Strong understanding ofreal time bidding and programmatic advertising,especiallyin relation tothe goals and mechanics of demand side media/ tech companies,agenciesand advertisers
- Client-centric, exceptional communicatorwith technical and business minded stakeholders
- High levelof initiative and self-starter mentality. Comfortable handling ambiguity and drive positive outcomes
- Hands on withSaaS, configuring functionalitybuilding workflowsand manipulating data to meet client needs
- Excellent analytical and troubleshooting skills
- Technical acumen introubleshooting,SQLandAPIs,command line, AWS management consoleandbasic knowledge of HTML andJavascriptpreferred
- Experience working for or with agencies is preferred
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Skills
Advertising Technologies, Client Facing, Technical Solutions, Troubleshooting
Compensation
New York Pay Range: $101,040.41 - $151,560.61
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.Additionally, Comcast provides best-in-class Benefits to eligible employees.We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
