Responsibilities

• Deeply understandour most strategiccustomers' programmatic and technical requirements andcraftelegant technical solutions

• Partner withSaleson pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of anengagement

• Developand delivercustom onboarding plans toscalecustomerspend through the platform

• Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency,leveragingskills such as SQL and API management

• Build trusted relationshipswith customer stakeholders, particularly inAdOps, engineering, data science, and product roles

• Act as a technical subject matter expert(SME)on theAdvertiser Suitefor clients and internals

• Provide ongoing feedback to product and engineering todrive roadmap initiatives

• Go deep to troubleshoot customer issues and manage more complex issues thatmayrequire product and engineering resources through to resolution

• Coachand support junior members of the team helping themovercome challenges anddevelopexpertise

• Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives

• Develop andmaintaindocumentation outlining our best practices and procedures

About You

• 5-8years of work experience in a technical customer facing or support role in AdTech

• Strong understanding ofreal time bidding and programmatic advertising,especiallyin relation tothe goals and mechanics of demand side media/ tech companies,agenciesand advertisers

• Client-centric, exceptional communicatorwith technical and business minded stakeholders

• High levelof initiative and self-starter mentality. Comfortable handling ambiguity and drive positive outcomes

• Hands on withSaaS, configuring functionalitybuilding workflowsand manipulating data to meet client needs

• Excellent analytical and troubleshooting skills

• Technical acumen introubleshooting,SQLandAPIs,command line, AWS management consoleandbasic knowledge of HTML andJavascriptpreferred

• Experience working for or with agencies is preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.