The Senior Solutions Architect - Managed Services is Marco's pre-sales technical leader for managed services, responsible for designing and proposing comprehensive managed services engagements for mid-market and enterprise clients. This role bridges deep technical expertise with commercial acumen - architecting solutions across end-user computing, network, server, cloud, and security, then translating that complexity into compelling, executive-ready proposals. The Solutions Architect partners closely with sales executives throughout the pursuit lifecycle, from initial discovery through proposal delivery and handoff to post-sales delivery teams. This is an individual contributor role with an opportunity to mentor junior technical staff.
ESSENTIAL FUNCTIONS:- Lead technical discovery sessions with enterprise and mid-market prospects to assess current environments, uncover pain points, and identify managed services opportunities.
- Design comprehensive managed services solutions spanning end-user support, network management, server and cloud infrastructure, and security operations.
- Develop detailed statements of work, service level proposals, and pricing models that align client needs with Marco's managed services capabilities.
- Present and defend proposed solutions to technical stakeholders, IT leadership, and C-suite executives with clarity and confidence.
- Partner with sales executives to develop pursuit strategies for net-new and expansion managed services opportunities.
- Collaborate with delivery and operations teams to ensure proposed managed services solutions are executable, scalable, and profitable.
- Serve as a subject matter expert on ITIL frameworks, ITSM tooling, and enterprise service delivery models including co-managed, fully managed, and hybrid arrangements.
- Lead and contribute to technical responses to RFPs and RFIs, ensuring proposal quality, accuracy, and competitive differentiation.
- Apply deep knowledge of Microsoft technologies - including Microsoft 365, Intune, Azure, and Windows Server - to architect modern managed end-user and infrastructure solutions.
- Design and propose managed network solutions including LAN/WAN, SD-WAN, wireless, and network monitoring and management.
- Architect server and hybrid cloud managed solutions leveraging virtualization (VMware/Hyper-V), Azure, and on-premises infrastructure.
- Contribute to the evolution of Marco's managed services portfolio by surfacing market intelligence, competitive insights, and client feedback to service line leadership.
- Sync with project management and post-sales engineering to provide adequate documentation for successful delivery transitions.
- Mentor junior technical staff and contribute to knowledge-sharing and best practice development across the pre-sales team.
- Participate in Marco's Technology Practice Group (TPG) and managed services communities to stay current on service offerings, tooling, and delivery standards.
QUALIFICATIONS:- Bachelor's degree in Information Technology, Computer Science, or a related field, and seven or more years of experience in IT infrastructure, managed services, or solutions architecture; or equivalent combination of education and experience.
- Microsoft certifications preferred (Azure Administrator, Azure Solutions Architect, Microsoft 365 Certified, or equivalent).
- ITIL Foundation certification or higher preferred. Valid Driver's License, proof of personal insurance, and an acceptable driving record.
REQUIRED SKILLS:- Deep expertise in enterprise managed services delivery models, including co-managed, fully managed, and hybrid service arrangements.
- Strong knowledge of ITIL frameworks and ITSM best practices; ability to speak fluently about service management and operational governance with enterprise buyers.
- Hands-on or architectural knowledge of Microsoft end-user computing technologies including Microsoft 365, Intune, Entra ID, and endpoint management.
- Solid understanding of network infrastructure including LAN/WAN, SD-WAN, wireless, and network monitoring and management.
- Experience with server and hybrid cloud environments including Windows Server, Azure, VMware/Hyper-V, and on-premises infrastructure management.
- Demonstrated ability to develop and present executive-ready proposals, statements of work, and pricing models in a consultative pre-sales environment.
- Excellent communication skills with the ability to translate technical complexity for both technical and non-technical audiences across all organizational levels.
- Familiarity with PSA/ITSM platforms such as ConnectWise, ServiceNow, or HaloPSA, and RMM tooling such as NinjaOne.
- Self-starter with strong organizational skills, the ability to manage multiple pursuits simultaneously, and the judgment to operate with minimal direct supervision.
Pay Range: $119,193 - $190,709 annually + 10% incentive opportunity
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
