Senior Solution Delivery AnalystWHAT YOU'LL DO:This role is responsible for leading the analysis, shaping, and execution support of complex business and technology initiatives from initial concept through delivery and go-live.
The Senior Solution Delivery Analyst partners closely with business and IT stakeholders to define problems, drive alignment, and develop solution direction. This role facilitates discovery, defines scope, evaluates solution options, and ensures successful execution by supporting requirements, testing, user acceptance, and business readiness activities.
This role operates with a high degree of independence and is expected to take ownership of ambiguous work, translating it into structured, actionable outcomes that enable successful delivery and adoption.
ESSENTIAL DUTIES/RESPONSIBILITIES:Initiative Shaping & Discovery- Lead project initiation activities, including problem framing, scoping, and definition of objectives
- Facilitate discovery sessions, workshops, and working groups with stakeholders across business and IT
- Drive development of a shared understanding of current state, pain points, and opportunities
- Perform capability mapping and gap analysis to inform future-state direction
- Establish clear scope boundaries, priorities, and success criteria for initiatives
Analysis & Solution Direction- Analyze complex business processes, workflows, and system interactions
- Translate business needs into structured requirements, user stories, and acceptance criteria
- Develop and present solution options, trade-offs, and recommendations
- Ensure alignment between business needs and technology capabilities
- Maintain ownership for the quality, completeness, and traceability of requirements
Delivery & Implementation Support- Partner with Project Managers and delivery teams to ensure clear translation from scope to execution
- Support backlog refinement, sprint planning, and release activities as needed
- Provide ongoing analysis support to resolve issues, clarify requirements, and maintain momentum
- Identify and communicate risks, issues, and dependencies throughout delivery
Testing, UAT & Business Readiness- Define and support testing strategies and validation approach
- Create or guide development of test scenarios and test cases
- Lead or support User Acceptance Testing (UAT) activities, ensuring business validation of solutions
- Partner with business stakeholders to ensure readiness, including:
• process documentation
• training inputs
• operational preparedness
- Support go-live activities and post-launch stabilization, ensuring successful adoption and transition into operations
Stakeholder Partnership & Leadership- Act as a key liaison between business and IT teams, fostering alignment and clarity
- Build strong relationships with stakeholders at multiple levels across the organization
- Provide guidance and support to less experienced analysts as needed
- Promote a structured, disciplined approach to discovery, analysis, and delivery
SUPERVISORY RESPONSIBILITIES:MINIMUM QUALIFICATIONS:- Bachelor's degree in Information Systems, Business, Computer Science, or related field, or equivalent experience
- 5-8+ years of experience in business analysis, solution analysis, or a related role supporting technology delivery
- Experience leading discovery workshops, requirements definition, and UAT activities
- Experience working with enterprise systems (e.g., ERP, CRM, MarTech platforms)
- Strong facilitation, communication, and stakeholder engagement skills
PREFERRED QUALIFICATIONS:- Experience with large-scale, cross-functional initiatives spanning multiple business areas
- Experience supporting initiatives from initial concept through delivery and go-live
- Familiarity with agile and hybrid delivery methodologies
- Background in process improvement, capability modeling, or solution design
CERTIFICATES, LICENSES, REGISTRATIONS:- None required.
- Preferred: Certifications in business analysis (e.g., CBAP, PMI-PBA), agile/business analysis (e.g., AgileBA), facilitation, stakeholder engagement, or strategic planning are a plus.
KNOWLEDGE, SKILLS, ABILITIES:- Operates effectively in ambiguous, evolving environments
- Strong ability to structure complex problems into clear direction
- Balances strategic thinking with hands-on delivery support
- Drives alignment and builds confidence across stakeholders
- Focused on achieving practical, actionable outcomes
SALARY:- Hiring Range: $105,876 - $126,990
- Opportunity to earn a discretionary bonus based on company performance
BENEFITS WE OFFER:- Health insurance (medical, vision, dental and prescription drug)
- Up to 22 days of Paid Time Off (PTO) in the first year
- Eleven paid holidays in addition to PTO
- 401(k) with Employer Match
- Life, Short-Term Disability and Long-Term Disability insurance
- Flexible Spending Accounts
- 4 Hours of Volunteer Time Off per year
- On-Demand Pay / Earned Wage Access
- Free Premier RV AAA Washington Membership
- Travel, Insurance, and Membership Discounts and Perks
- Paid, on-going training throughout your career
- THRIVE wellness program
- Tax-advantaged commuter benefit
- Free parking
- Financial Literacy Education
WORK ENVIRONMENT & PHYSICAL DEMANDS:- Hybrid work from home and office required
- The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
OTHER:- Equipment used: Computer, phone, various virtual technologies, other office equipment
- Travel: Rarely Travel
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
