ProPharma Group

Senior Solution Consultant

ProPharma Group • $90K — $120K *
Western Springs, IL 60558In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Life Sciences
  • 4-5 years of relevant experience
  • Experience with platform configuration and deployment
  • 2 years managing key informatics systems
  • Proficiency with workflow and drawing tools like Lucidchart
  • Strong communication and interpersonal skills

Responsibilities

  • Review and document laboratory processes
  • Develop recommendations for workflows and data models
  • Implement workflows in core platforms
  • Deliver documentation and reports per project SOW
  • Engage with stakeholders to prioritize deliverables
  • Co-develop project objectives with management
  • Lead client workshops and support system maintenance

Benefits

  • Remote work flexibility with encouragement for hybrid collaboration
  • Supportive team environment for professional growth
  • Opportunities for training and onboarding users
  • Engagement with innovative life science technologies
  • Involvement in impactful scientific projects
Full Job Description
Essential Functions:

  • Review and document scientific business / laboratory processes and systems
  • Develop recommendations and future state workflows and data models, documentation, and reports, in conjunction with the scientific owner(s) as well as provide gap analysis where needed.
  • Implement newly developed workflows and data models in core platforms through the application configuration interfaces.
  • Produce and deliver required workflow documents and reports to customers as described in project SOW's.
  • Work with customer stakeholders to determine prioritization of project deliverables.
  • Co-develop objectives for new projects with solutions delivery management and identify areas for new workflows for follow on projects.
  • Provide technical consultative advice and product specific guidance to customers.
  • Lead client workshops, perform data modeling and application configuration, develop test plans and guide UAT execution, train, and onboard users, and support system maintenance and troubleshooting.
  • Manage complicated scientific concepts, using previous experience to help solve problems.
  • Drive client contact and satisfaction; acting as the main point of contact for the client and ensuring that an exceptional level of service is delivered to maintain a consistently high standard of delivery and customer satisfaction.
  • Effectively connect and build trust with internal stakeholders and cross functional teams.
  • Assist in the creation of proposals and estimates for Service Delivery projects from project extensions with existing customers to working on new proposals with Business Development.
  • Other duties as assigned.


Necessary Skills and Abilities:

  • Ability to organize and prioritize in quickly changing environments within resource constraints.
  • Excellent verbal and written communication skills.
  • Knowledge of in vivo applications and technical experience with the SDK and API's for development or integration is a benefit but not required.
  • Excellent accuracy and attention to detail.
  • High level of computer literacy, including extensive knowledge of life science applications and willingness to learn new systems.
  • Strong interpersonal skills to be able to work within a team and across business units in an open and professional manner.
  • Ability to anticipate issues and offer solutions.
  • Proactive and positive attitude.


Educational Requirements:

  • Higher education (Bachelors or master's degree) in Life Sciences field.


Experience Requirements:

  • Minimum 4-5 years' work experience in a relevant field.
  • Previous experience with platforms such as Benchling, Dotmatics, IDBS, Sapio, or Labware in a position where configuration, deployment, and modifications of these platforms were a primary element of the role.
  • A minimum of 2 years of experience in a position where configuration, deployment, modifications, and management a key informatics system is the primary responsibilities is a requirement. Must be able to independently support the system and various modules, such as ELN, sample management (Registry) application, inventory management (Inventory) application, Workflows application, Molecular design tool application, Reporting application, and automation applications in this regard.
  • Experience and effective utilization of office productivity tools such as Microsoft suite or Google office.
  • Experience and effective utilization of workflow and drawing tools such as Lucidchart, and / or SmartSheet


Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

About ProPharma Group

ProPharma Group is a pharmaceutical consulting company that provides regulatory compliance, pharmacovigilance, and medical information services to clients in the healthcare industry. The company was founded in 2001 and is headquartered in Shawnee Mission, Kansas. ProPharma Group offers a range of services, including clinical trial support, quality assurance, and validation services. The company has worked with clients in a variety of industries, including pharmaceuticals, biotechnology, and medical devices.
Learn more about ProPharma Group
Size
500 employees
Industry
Pharmaceuticals & Biotech
Net Income
$5 million
Founded
2001
5 Year Trend
+30%
Revenue
$50 million
* Ladders Estimates

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