About the role:We're looking for a Senior Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure's identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.
This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.
What you'll do:As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions-across the board, all the time. You're not just a problem solver; you're a trusted advisor, a champion builder, and the driving force behind customer success and retention.
You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention. Every action you take-whether it's ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing -should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate. You'll ensure customers are fully aligned with our latest innovations, that they're seeing measurable value, and that they recognize us as an indispensable partner in achieving their goals.
Responsibilities:- Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers. Serve as the intellectual peer of subject matter experts in our most strategic accounts, ensuring meaningful, advisory-level engagement.
- Collect and analyze customer feedback data to establish a shared understanding of solution performance and value. Work cross-functionally with Product & Engineering to ensure feedback mechanisms are robust and aligned with the next-gen innovations we're delivering.
- Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities.
- Own the upsell and cross-sell POCs to demonstrate the value of additional solutions within existing accounts. Lead both the strategic narrative and quantitative analysis during POCs, showcasing how new solutions address customer pain points, deliver measurable lift, and integrate seamlessly with their current workflows.
- Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas. Translate new qualitative innovations into quantitative lift, and use that lift to ensure prioritization.
- Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities. Collaborate with Data Science and Product as needed to provide clear, actionable insights.
Qualifications:- Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
- 6+ years of professional work experience with 3+ years of experience working in professional services, customer management, or in a sales engineering capacity
- Understanding of various fraud typologies and mechanics behind third party fraud, first party fraud, account takeover, social engineering and identity theft
- Understanding of money movement, payments and banking services
- Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
- Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results
- Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
- Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), with absolutely flawless communication skills and the ability to flex between concise and detail-oriented as the situation demands
- Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
- Prior experience working with document image capture or other OCR or CV tools
- Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations
- Strong technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc.)
- Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
- Comfort with up to 30% travel-this is a remote role, with travel as required
