ABOUT THIS POSITIONThe Senior Solution Adoption Consultant's focus is delivering consistent, predictable, and high-quality implementations across health systems and hospital clients. This individual contributor will ensure strong project execution understanding the value of the solutions, while driving successful adoption of Waystar solutions across complex healthcare environments. This person will report to the Manager of Solution Adoption and will lead implementation experiences for Waystar's Patient Access solutions. This includes solutions supporting eligibility, coverage detection, prior authorization, estimation, and presumptive eligibility data integrations.
WHAT YOU'LL DOWHAT YOU'LL DO- Serves as the senior subject matter expert for Waystar patient access revenue cycle implementations, leading complex client engagements in accordance with project objectives, contractual commitments, and Waystar best practices. Consistently manages competing priorities, mitigates risks, and drives successful project outcomes.
- Builds and maintains executive-level trusted advisor relationships with client stakeholders, key influencers, and internal leadership teams, providing strategic guidance that drives adoption, value realization, and long-term customer success.
- Leads the resolution of complex implementation challenges by identifying root causes, assessing business and operational impacts, recommending strategic solutions, and facilitating alignment across client and internal teams.
- Proactively identifies project risks, dependencies, and opportunities for improvement, driving mitigation plans, managing escalations, and influencing decisions to ensure project success and customer satisfaction.
- Develops and champions a strategic vision for customer success, regularly communicating recommendations to executive stakeholders, demonstrating the value of the solutions, while mentoring team members and contributing to continuous improvement of implementation methodologies and best practices.
WHAT YOU'LL NEEDWHAT YOU'LL NEED- 7+ years working in the healthcare revenue cycle
- Proven leadership and issue resolution abilities
- Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
- Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
- HIPAA regulation knowledge
- Healthcare terminology
- Proficient with Microsoft Office Suite
- Good written and oral communication skills; team player
- Experience with EDI and/or healthcare transactions necessary
- Ability to travel up to 20%
Preferred Knowledge- Experience with Epic or Meditech EMR
- Payer Plan Benefit Information
- Payer / Hospital Contracts
- Healthcare code sets such as 270, 278, FHIR, API
- Eligibility Benefit Verification
- Obtaining prior authorizations from payer sites
WAYSTAR PERKS- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
