Intuit Inc

Senior Software Quality Analyst

Intuit Inc • $147K — $199K *
Mountain View, CA 94040In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field; ITIL certification preferred.
  • 5+ years in partner-facing customer and technical support.
  • Fluency in RESTful APIs and relevant authentication protocols (OAuth, OIDC).
  • Strong understanding of data standards in JSON and/or XML (i.e., FDX, MISMO, OFX).
  • Proven experience with monitoring tools (i.e., Splunk, Grafana, SQL) and building dashboards.
  • Strong AI automation skills for scaling repeatable tasks.

Responsibilities

  • Facilitate technical excellence by collaborating with the team for exceptional support delivery.
  • Drive partner success by exceeding contracted support commitments and fostering strong relationships.
  • Build and maintain relationships with bank executives through proactive communication.
  • Utilize technical expertise to resolve complex issues related to APIs.
  • Collaborate cross-functionally with product, platform, and customer success teams for effective support solutions.
  • Lead incident management processes to ensure swift resolution and minimize disruptions.
  • Optimize support operations by implementing process and technical automations.

Benefits

  • Competitive compensation package with performance-based rewards.
  • Eligibility for cash bonuses and equity rewards.
  • Comprehensive benefits package.
  • Focus on fair pay through regular comparisons across ethnicity and gender.
Full Job Description
Join the Data, Growth and Experiences (DGX) team as a Senior Technical Support Engineer focusing on Intuit's Products connectivity and customer success.

Partner Technical Support is responsible for helping API connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products. Partner Technical Support is the primary interface with the partners (e.g. Financial Institutions) to diagnose and resolve problems, train partners to support Intuit offerings, monitor and resolve production incidents to ensure partner connection health, and provide other value-added services. Partner Technical Support is also responsible for resolving partner related escalations from internal teams for all offerings globally with a varied level of technical depth.

We are seeking an experienced individual to be a lead on our Partner Support team. This lead will be responsible for providing support commitments to our contracted data partners. The ideal candidate must have strong communication skills, be technically proficient to analyze platform level connection defects, and be able to lead a team to supplement the effort to deliver the best service possible to our partners.

Responsibilities
  • Facilitate Technical Excellence: Collaborate with the team to ensure exceptional technical and partner support delivery.
  • Drive Partner Success and Exceed Support Commitments: Ensure contracted support commitments are not just met, but exceeded, fostering strong, lasting partner relationships.
  • Build Relationships with Partners: Cultivate and maintain strong relationships with bank executives through proactive and effective communication.
  • Technical Expertise: Maintain a deep understanding of APIs, including FDX and OFX, to effectively resolve complex technical issues.
  • Collaborate Cross-Functionally: Partner with product, platform, and customer success teams to deliver timely and effective support solutions.
  • Lead Incident Management: Oversee incident management, request management and event monitoring processes, ensuring swift resolution, minimizing disruptions, and effectively managing conflicts that arise during the resolution process.
  • Optimize Support Operations: Identify and implement process & technical automations to enhance efficiency and effectiveness.
  • Uptime and Connectivity of FI APIs: Ensure the uptime & stability of data provider APIs is healthy round the clock.


Qualifications

Technical Skills
  • Fluency in RESTful APIs and relevant authentication protocols (OAuth, OIDC).
  • Familiarity with data standards in JSON and/or XML (i.e. FDX, MISMO, OFX, etc)
  • Strong understanding of query language and monitoring tools(i.e. Splunk, Grafana, SQL, etc)
  • Proven experience in building monitoring dashboards and tuning alerts.
  • Relevant understanding of alternate data connectivity methods, including SFTP and screen scraping.
  • Strong AI automation skills, with a tendency to build automation into repeatable tasks in order to continuously scale.

Soft Skills
  • Customer obsession is a must. The ideal candidate will have excellent customer service with a collaborative mindset.
  • Strong communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
  • Proven ability to build strong relationships and influence stakeholders at all levels of an organization.
  • Exceptional problem-solving and analytical abilities, with a focus on partner success.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Proactive and results-oriented with a strong partner-centric mindset.
  • Ability to work independently and as part of a distributed team.


Education & Experience
  • Bachelor's degree in Computer Science, Information Technology or related technical field. ITIL certification is preferred
  • 5+ years in partner-facing customer & technical support


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Mountain View $147,500 - $199,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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