M&T Bank Corporation

Senior Software Engineer - Service Now

M&T Bank Corporation$97K — $161K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree and 5 years or Bachelor's degree and 3 years of systems analysis/application development experience, or 7 years of relevant experience with 3 years in systems analysis/application development.
  • Advanced proficiency in one programming language with hands-on ServiceNow development experience including scripting.
  • Experience designing and developing solutions on the ServiceNow platform, including catalog items and workflows.
  • Familiarity with workflow-based implementations involving approvals, SLAs, and task management.
  • Working knowledge of ServiceNow data models, tables, and relationships.
  • Experience with version control and CI/CD practices aligned with SDLC processes.
  • Strong analytical skills to translate technical and business requirements into scalable solutions.

Responsibilities

  • Design, develop, and maintain ServiceNow solutions, including Service Catalog and workflows.
  • Implement complex workflows with routing, approvals, and task dependencies.
  • Own the delivery of features and enhancements on the ServiceNow platform ensuring quality and completeness.
  • Mentor junior developers in ServiceNow development and debugging processes.
  • Participate in code reviews and knowledge sharing to promote best practices.
  • Collaborate with team members to translate business requirements into technical solutions.
  • Monitor and support workflow execution to improve reliability and performance.

Benefits

  • Competitive compensation
  • Health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Work-life balance and flexible work arrangements
  • 25 days PTO plus 12 paid holidays for Banking Officers
  • 40 hours of paid volunteer time per year
  • Extensive additional benefits as detailed in M&T Benefits Overview.
Full Job Description
Overview:

Responsible at the advanced level for writing code and the team's technical requirements gathering. Independently completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC).

  • Design, develop, and maintain ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.
  • Implement multi-step workflows with routing, approvals, SLAs, and task dependencies in alignment with established platform patterns.
  • Contribute to the development of modular, reusable, catalog-driven solutions to support scalability and consistency across the platform.
  • Own delivery of features and enhancements within the ServiceNow platform, ensuring quality, completeness, and adherence to requirements.
  • Provide mentorship and guidance to junior developers, including support on ServiceNow development, debugging, and workflow implementation.
  • Participate in code reviews, design discussions, and knowledge sharing sessions to promote best practices and continuous improvement.
  • Apply established ServiceNow development standards, including scripting best practices (server/client), naming conventions, and configuration management.
  • Configure and maintain approval rules, assignment group routing, and task lifecycle processes aligned to defined workflows.
  • Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into effective technical solutions.
  • Support the refinement of workflows to ensure clear task ownership, proper routing, and accurate execution of downstream activities.
  • Contribute to workflow and process improvements, identifying opportunities to streamline manual steps and improve user experience.
  • Assist in the design and implementation of integrations with external systems (e.g., Jira, internal APIs) as part of broader solutions.
  • Validate functionality through testing and troubleshooting, ensuring workflows execute as intended across environments.
  • Ensure solutions align with SDLC practices, deployment processes, and environment promotion standards.
  • Monitor and support workflow execution and operational performance, addressing issues and improving reliability over time.
  • Document solutions, configurations, and patterns to support team knowledge and maintainability.
  • Communicate progress, challenges, and technical decisions effectively to team members and stakeholders.
  • Promote a culture of continuous learning, collaboration, and engineering quality.


SKILLS AND EDUCATION REQUIRED
  • Associate's degree and a minimum of 5 years' systems analysis and/or application development work experience or Bachelor's degree and a minimum of 3 years' systems analysis and/or application development work experience. In lieu of degree, a combined minimum of 7 years' education and/or relevant work experience, including a minimum of 3 years' systems analysis and/or application development work experience
  • Advanced proficiency in at least one programming language and hands-on experience with ServiceNow development, including server-side and client-side scripting
  • Hands-on experience developing solutions in the ServiceNow platform, including Service Catalog items, record producers, and Flow Designer workflows
  • Experience implementing workflow-based solutions, including approvals, task routing, SLAs, and lifecycle management
  • Working knowledge of ServiceNow data model, tables, forms, and relationships
  • Experience with source control, versioning, and CI/CD or promotion processes aligned to SDLC practices
  • Ability to independently analyze and translate technical and business requirements into scalable and maintainable solutions
  • Strong troubleshooting and debugging skills within ServiceNow or similar platforms


PREFERRED SKILLS
  • Advanced analytical and problem-solving skills specific to application development and workflow automation
  • Experience working in a collaborative Agile or team-based development environment
  • Ability to work autonomously while managing multiple priorities and complex deliverables
  • Strong organizational, time management, and communication skills (verbal and written)
  • Experience designing or contributing to scalable workflow-based solutions and process automation
  • Experience integrating ServiceNow with external systems (e.g., APIs, Jira, cloud platforms)
  • Familiarity with ServiceNow platform capabilities beyond core development (e.g., reporting, performance analytics, platform governance)
  • Exposure to best practices for workflow design, catalog-driven development, and reusable component patterns
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - Service Catalog


We support our team members with generous benefits.
  • Competitive compensation
  • Health, welfare, and retirement benefits
  • 401(k) match at 5%
  • Work-life balance and flexible work arrangements
  • Banking Officers start with 25 days PTO plus 12 paid holidays
  • 40 hours paid volunteer hours per year
  • Much more. For details, see: M&T Benefits Overview


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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