**This is a hybrid role requiring two days in the office a week in the following locations: Boston, MA, Portsmouth, NH, Columbus, OH, Indianapolis, IN or Plano, TX**

We encourage you to apply and bring your expertise if you’re a:

• Technical problem solver: Going far beyond simply developing error-free source code, test scripts, components and system architectures, you’ll document and build deployment guides aimed at maintaining robust, relevant software
• Customer-centric engineer: Putting clients’ needs first, you’ll translate customer requirements into technical applications and support the implementation of new software
• Motivated mentor: Exercise your technical chops while coaching and collaborating with junior software engineers.
• Forward thinker: Merely fixing a problem isn’t enough – using your proactive mindset and initiative, you’ll also identify opportunities to enhance performance, quality and efficiency

Job Introduction:

• We are looking for a Senior software engineer to join our Small Commercial Service team in Service Experience portfolio within USRM Technology organization. If selected, you will have the opportunity to leverage your skills to build tools and solutions used to enable Customer and Agent Service Support for our Small Commercial business USRM. The Small Commercial Digitization activity is growing rapidly, and this role offers an exciting opportunity to help shape that journey.

• Strong foundation in data structures, algorithms, and software engineering principles, with proficiency in languages like Python or Java.
• Proficiency in software engineering languages and tools, including Java, React, Node.js, Spring Boot, AWS and RESTful services, RDS.
• A self-starter mindset with strong self-learning capabilities and the ability to move fast and adapt in an ever-evolving AI environment.
• Highly independent and proactive, with a strong ability to learn, execute, manage priorities and create initiatives.
• Creativity and initiative able to pitch and prototype ideas with minimal oversight.

Experience

• Five or more years of software engineering experience
• Strong background in business operations and strategies, including global technology and financial services trends
• Hands-on involvement with layered systems architectures, designs and shared software concepts
• Familiarity with functional and system integration testing
• Experience working in an agile environment

Skills

• Excellent negotiation, facilitation and consensus-building capabilities
• Openness and adaptability to respond to fast-moving circumstances
• Proficiency in multiple object-oriented programming languages and tools
• Excellent oral and written communication skills
• Aptitude for working in teams

Knowledge

• In-depth knowledge of diverse and emerging technologies, architectural concepts and principles
• A deep understanding of layered solutions and designs
• Awareness of policies regarding security and privacy
• Understanding of backlog tracking, burndown metrics and incremental delivery

Education

• A bachelor’s or master’s degree in a technical or business discipline, or equivalent experience